Florida Department of Education
Student Performance Standards

To teach the Information Technology Assistant (OTA0040) course, instructors must hold at least one of the teacher certifications listed below.  It is recommended that teachers hold the most appropriate certification based on the CTE program in which they are assigned. 

Course Number	Course Title	Teacher Certification	Length	
OTA0040	Information Technology Assistant	ACCTING @7  7 G
ADMIN ASST 7 G
BUS ED 1 @2
COMM ART @7 7 G
COMP PROG 7 G
COMPU SCI 6
INFO TECH 7 G
MANAG SUPV 7 G	150 Hours	

Course Number:  OTA0040 
Occupational Completion Point:  A 
Information Technology Assistant – 150 Hours	
01.0	Demonstrate knowledge, skill, and application of information technology to accomplish job objectives and enhance workplace performance.  The student will be able to:	
01.01	Describe and use current computer technology and software to perform personal and business-related tasks in the workplace.	
01.02	Utilize current technology to find reliable resources/research strategies and reference material. 	
01.03	Demonstrate basic computer file management skills. 	
01.04	Analyze the technology troubleshooting process and potential solutions.	
01.05	Describe ethical issues and problems associated with computers and information technology. 	
01.06	Explain the purpose of various operating systems. 	
01.07	Examine the concepts of computer maintenance and upgrades.	
02.0	Demonstrate an understanding of networks.  The student will be able to:	
02.01	Differentiate between types of networks and how they work.	
02.02	Identify security needs within a network environment.	
02.03	Demonstrate basic understanding of cloud computing.	
03.0	Use word processing applications to enhance the effectiveness of various types of documents and communication. The student will be able to:	
03.01	Select and use word processing software and accompanying features to create and enhance various written business communications.	
03.02	Save and export documents in various formats. 	
03.03	Proofread and revise documents by validating content using word processing tools.	
04.0	Use presentation applications to enhance communication skills.  The student will be able to:	
04.01	Manage and configure the presentation software environment. utilizing a variety of technologies and their features.	
05.0	Use spreadsheet applications to enhance communication skills. The student will be able to:	
05.01	Utilize spreadsheet software and its features to enhance business communications and objectives.	
06.0	Use database applications to store and organize data. The student will be able to:	
06.01	Utilize database software/technologies and their features to enhance business communications and objectives.	
06.02	    Recognize different programming languages used to create databases.	
07.0	Use electronic mail to enhance communication skills. The student will be able to:	
07.01	Describe and perform e-mail capabilities and functions. 	
07.02	Demonstrate an understanding of electronic correspondence's legal and ethical issues.	
07.03	Identify potential email threats.	
08.0	Investigate individual assessment and job/career exploration and individual career planning that reflect the transition from school to work, lifelong learning, and personal and professional goals.  The student will be able to:	
08.01	Analyze personal skills and aptitudes in comparison with various business-related job and career options. (i.e., hard and soft skills)	
08.02	Use career resources to develop and analyze occupations and opportunities for internships, continuing education, and on-the-job training.	
08.03	Exhibit job-seeking skills required for entry-level employment, including resume, online job search, cover letter, online/hard copy application, mock interview, interview thank you letter, and follow-up call.	
08.04	Demonstrate an awareness of specific job requirements and career paths (e.g., education, certifications, skills, previous experience) in business environments.	
08.05	Describe the importance of building community and mentor relationships in a variety of professional and workplace situations.	
08.06	Simulate work-based projects in an information technology environment.	
09.0	Incorporate appropriate leadership and supervision techniques, customer service strategies, and standards of personal ethics to accomplish job objectives and enhance workplace performance.  The student will be able to:	
09.01	Demonstrate awareness of the following workplace essentials: quality customer service; business ethics; confidentiality of information; copyright violations; accepted workplace rules, regulations, policies, procedures, processes, and workplace safety; and appropriate attire and grooming.	
09.02	Demonstrate ways of accepting and providing constructive criticism to enhance team projects.	
09.03	Apply appropriate strategies to manage and resolve conflicts in work situations.	
09.04	Demonstrate personal and interpersonal skills appropriate for the workplace (e.g., responsibility, dependability, punctuality, integrity, positive attitude, initiative, respect for self and others, and professional dress).	
10.0	Demonstrate competence using computer networks, the internet, and online databases to facilitate collaborative or individual learning and communication.  The student will be able to:	
10.01	Demonstrate how to access various forms of technology.	
10.02	Describe appropriate browser security configurations.	
10.03	Differentiate between different domain extensions. (e.g., .com, .org, .gov, .edu, etc.)	
11.0	Develop awareness of computer languages, web-based and software applications, and emerging technologies.  The student will be able to:	
11.01	Compare and contrast the appropriate use of various software applications.  	
11.02	Explain and describe the need for web-based/cloud applications.	
11.03	Express an understanding of basic terminology used in programming. (e.g., algorithm, binary, code, block-based, objects, functions)	
11.04	Compare and contrast emerging technologies and describe how they impact business in the global marketplace. 	
12.0	Demonstrate comprehension and communication skills.  The student will be able to:	
12.01	Read and comprehend technical and non-technical reading assignments related to course content.	
12.02	Use verbal and nonverbal skills to communicate effectively with supervisors, co-workers, and customers.	
12.03	Demonstrate an understanding of the writing process to create business documents.	
12.04	Demonstrate an awareness of project management concepts and tools (e.g., timelines, deadlines, resource allocation, time management, delegation of tasks, collaboration).	
13.0	Use social media to enhance online communication and develop an awareness of a digital footprint. The student will be able to:	
13.01	Create and develop a professional social media presence to connect with potential employers, follow in-field professional influencers, enhance networking opportunities, develop soft skills through written communication, and establish a professional business image.	
13.02	Cultivate and manage awareness of digital identity and reputation.	
13.03	Develop awareness of the permanence of actions and social awareness in the digital world.	
14.0	Develop an awareness of the fundamentals of cybersecurity.  The student will be able to:  	
14.01	Explain and describe common cyber threats, basic protective measures, and safe Internet practices.  	
15.0	Investigate emerging technologies and their impact on the world.  The student will be able to:  	
15.01	Describe and use AI technologies to assist in the workplace.	
15.02	Describe how the use of Internet of Things (IoT) impacts the world.