Florida Department of Education
Curriculum Framework 

Program Title:	Personal Lines Insurance Agent (20-44)
Program Type:	Career Preparatory
Career Cluster:	Finance

Career Certificate Program	
Program Number	M810021	
CIP Number	0252190810	
Grade Level	30, 31	
Program Length	60 hours	
Teacher Certification	Refer to the Program Structure section.	
CTSO	Collegiate DECA, PBL	
SOC Codes (all applicable)	For program SOC codes, please see the Program and Course Tables section of the CTE Program Resources page linked below.	
CTE Program Resources 	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml	
Basic Skills Level	N/A	

Purpose

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Finance career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Finance career cluster. 

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Program Structure

This program is a planned sequence of instruction consisting of one occupational completion points.

This program is comprised of courses which have been assigned course numbers in the SCNS (Statewide Course Numbering System) in accordance with Section 1007.24 (1), F.S.  Career and Technical credit shall be awarded to the student on a transcript in accordance with Section 1001.44(3)(b), F.S.

To teach the course listed below, instructors must hold at least one of the teacher certifications indicated for that course.

The following table illustrates the postsecondary program structure:

OCP	Course Number	Course Title	Teacher Certification	Length	
A	RMI0603	Personal Lines Agent (20-44)	INSURANCE  7 G	60 hours	

Regulated Programs

	The purpose of this program is to prepare students for the position of (Insurance) Personal Lines Agent.  This program is for all participants who deal with the ultimate consumer and must obtain a Florida insurance license. 

The specific curriculum used by the instructor must be pre-approved by the Florida Department of Financial Services, Division of Insurance Agent and Agency Services, Bureau of Licensing. Instructor qualifications must meet 69B-211.160, F.A.C.  The course must use the approved course outline.  Other rules apply pertaining to entities, school officials, schedule and attendance records, certification of students, attendance, exempted courses, examinations, fees, facilities, forms, penalties, etc. Obtain Packet 60B-211 from the Department of Financial Services for complete details. 

After successful completion, students’ names are reported to the Department of Financial Services, Bureau of Licensing making them eligible to take the appropriate state exam. 

More information on the requirements for students to become a licensed personal lines agent can be found at: http://www.myfloridacfo.com/Division/Agents/Licensure/General/default.htm.

Florida’s Career Readiness Skills for CTE Programs

Employability Skills	
01.0	Apply academic skills to workplace scenarios.	
01.01	Use reading skills.	
01.02	Use writing skills.	
01.03	Use mathematical strategies and procedures.	
01.04	Use scientific principles and procedures.	
02.0	Design a solution to an industry problem.	
02.01	Use critical thinking.	
02.02	Use creativity.	
02.03	Make sound decisions.	
02.04	Solve problems.	
02.05	Reason. 	
02.06	Plan and organize.	
03.0	Manage resources within an industry project	
03.01	Manage time.	
03.02	Manage money or resources.	
03.03	Manage materials.	
03.04	Manage personnel.	
04.0	Oversee the subcomponents, operations and output of a technical or organizational system.	
04.01	Manage systems.	
04.02	Monitor systems.	
04.03	Improve systems.	
05.0	Use information for decision making.	
05.01	Locate information.	
05.02	Organize information.	
05.03	Use information.	
05.04	Analyze information.	
05.05	Communicate information.	
06.0	Apply relevant technology to workplace scenarios to aid productivity.	
06.01	Use technology.	
07.0	Interpret and express interpersonal communication.	
07.01	Communicate verbally.	
07.02	Listen actively.	
07.03	Comprehend written material.	
07.04	Convey information in writing.	
07.05	Communicate nonverbally.	
07.06	Interpret nonverbal communication.	
08.0	Interact with others to accomplish workplace goals.	
08.01	Collaborate with others in a team.	
08.02	Respond to customer needs.	
08.03	Exercise leadership.	
08.04	Negotiate to resolve conflict.	
08.05	Respect others.	
09.0	Manage personal behavior to maximize productivity and professional growth.	
09.01	Demonstrate responsibility and self-discipline.	
09.02	Adapt and show flexibility.	
09.03	Work independently.	
09.04	Demonstrate a willingness to learn.	
09.05	Demonstrate integrity.	
09.06	Demonstrate professionalism.	
09.07	Take initiative.	
09.08	Display positive attitude.	
09.09	Take responsibility for professional growth.	
Job Attainment	
10.0	Find, assess and apply to job opportunities.	
10.01	Identify online job posts relevant to his or her career aspirations.	
10.02	Compare and contrast the job posts’ required qualifications, job duties, compensation, benefits and employers. 	
10.03	Define what information, documentation and writing prompts are required for the positions.	
11.0	Communicate personal competence, character and fit for a job opportunity.	
11.01	Develop a resume.	
11.02	Write a cover letter.	
11.03	Curate a professional portfolio that includes work products.	
11.04	Prepare for and experience a mock job interview.	
12.0	Cultivate and leverage relationships to professionally advance.	
12.01	Request a signed reference letter, letter of recommendation and/or an online skill/professionalism endorsement. 	
12.02	Develop a plan to cultivate a professional digital footprint.	
12.03	Develop a networking plan for a specific industry of interest.	

Standards

After successfully completing this program, the student will be able to perform the following:

01.0	Demonstrate mathematics knowledge and skills.
02.0	Use oral and written communication skills in creating, expressing and interpreting information and ideas. 
03.0	Demonstrate language arts knowledge and skills.
04.0	Solve problems using critical thinking skills, creativity and innovation.
05.0	Demonstrate the importance of health, safety, and environmental management systems in organizations and their importance to organizational performance and regulatory compliance. 
06.0	Use information technology tools.
07.0	Demonstrate leadership and teamwork skills needed to accomplish team goals and objectives.
08.0	Demonstrate personal money-management concepts, procedures, and strategies.
09.0	Describe the roles within teams, work units, departments, organizations, inter-organizational systems, and the larger environment.
10.0	Describe the importance of professional ethics and legal responsibilities.
11.0	Explain the importance of employability and entrepreneurship skills.
12.0	Demonstrate an understanding of property and liability insurance concepts.
13.0	Demonstrate an understanding of automobile insurance.
14.0	Demonstrate an understanding of property insurance.
15.0	Demonstrate an understanding of homeowners insurance.
16.0	Demonstrate an understanding of personal inland marine insurance.
17.0	Demonstrate an understanding of the Department of Financial Services.
18.0	Demonstrate an understanding of miscellaneous Florida Automobile Laws.
19.0	Demonstrate an understanding of agent licensing.
20.0	Demonstrate an understanding of unfair trade practices.
21.0	Explain insurance definitions.
22.0	Demonstrate an understanding of residual markets.

Florida Department of Education
Student Performance Standards

Program Title:	Personal Lines Insurance Agent (20-44)
Career Certificate Program Number:	M810021

Course Number:  RMI0603
Occupational Completion Point:  A 
Personal Lines Agent (20-44) – 60 Hours	
01.0	Demonstrate mathematics knowledge and skills.  The students will be able to:	
01.01	Demonstrate knowledge of arithmetic operations.	
01.02	Analyze and apply data and measurements to solve problems and interpret documents.	
01.03	Construct charts/tables/graphs using functions and data.	
02.0	Use oral and written communication skills in creating, expressing and interpreting information and ideas.  The students will be able to:	
02.01	Select and employ appropriate communication concepts and strategies to enhance oral and written communication in the workplace.	
02.02	Locate, organize and reference written information from various sources.	
02.03	Design, develop and deliver formal and informal presentations using appropriate media to engage and inform diverse audiences.	
02.04	Interpret verbal and nonverbal cues/behaviors that enhance communication.	
02.05	Apply active listening skills to obtain and clarify information.	
02.06	Develop and interpret tables and charts to support written and oral communications.	
02.07	Exhibit public relations skills that aid in achieving customer satisfaction. 	
03.0	Demonstrate language arts knowledge and skills.  The students will be able to: 	
03.01	Locate, comprehend and evaluate key elements of oral and written information.	
03.02	Draft, revise, and edit written documents using correct grammar, punctuation and vocabulary.	
03.03	Present information formally and informally for specific purposes and audiences.	
04.0	Solve problems using critical thinking skills, creativity and innovation.  The students will be able to:	
04.01	Employ critical thinking skills independently and in teams to solve problems and make decisions.	
04.02	Employ critical thinking and interpersonal skills to resolve conflicts.	
04.03	Identify and document workplace performance goals and monitor progress toward those goals.	
04.04	Conduct technical research to gather information necessary for decision-making.	
05.0	Demonstrate the importance of health, safety, and environmental management systems in organizations and their importance to organizational performance and regulatory compliance.  The students will be able to:	
05.01	Describe personal and jobsite safety rules and regulations that maintain safe and healthy work environments.	
05.02	Explain emergency procedures to follow in response to workplace accidents.	
05.03	Create a disaster and/or emergency response plan.	
06.0	Use information technology tools.  The students will be able to:	
06.01	Use personal information management (PIM) applications to increase workplace efficiency.	
06.02	Employ technological tools to expedite workflow including word processing, databases, reports, spreadsheets, multimedia presentations, electronic calendar, contacts, email, and internet applications.	
06.03	Employ computer operations applications to access, create, manage, integrate, and store information.	
06.04	Employ collaborative/groupware applications to facilitate group work.	
07.0	Demonstrate leadership and teamwork skills needed to accomplish team goals and objectives.  The students will be able to:	
07.01	Employ leadership skills to accomplish organizational goals and objectives.	
07.02	Establish and maintain effective working relationships with others in order to accomplish objectives and tasks.	
07.03	Conduct and participate in meetings to accomplish work tasks. 	
07.04	Employ mentoring skills to inspire and teach others.	
08.0	Demonstrate personal money-management concepts, procedures, and strategies.  The students will be able to:	
08.01	Identify and describe the services and legal responsibilities of financial institutions.	
08.02	Describe the effect of money management on personal and career goals.	
08.03	Develop a personal budget and financial goals.	
08.04	Complete financial instruments for making deposits and withdrawals.	
08.05	Maintain financial records.	
08.06	Read and reconcile financial statements.	
08.07	Research, compare and contrast investment opportunities.	
09.0	Describe the roles within teams, work units, departments, organizations, inter-organizational systems, and the larger environment.  The students will be able to: 	
09.01	Describe the nature and types of business organizations.	
09.02	Explain the effect of key organizational systems on performance and quality. 	
09.03	List and describe quality control systems and/or practices common to the workplace.	
09.04	Explain the impact of the global economy on business organizations.	
10.0	Describe the importance of professional ethics and legal responsibilities.  The students will be able to:	
10.01	Evaluate and justify decisions based on ethical reasoning.	
10.02	Evaluate alternative responses to workplace situations based on personal, professional, ethical, legal responsibilities, and employer policies.	
10.03	Identify and explain personal and long-term consequences of unethical or illegal behaviors in the workplace.	
10.04	Interpret and explain written organizational policies and procedures	
11.0	Explain the importance of employability and entrepreneurship skills.  The students will be able to:	
11.01	Identify and demonstrate positive work behaviors needed to be employable.	
11.02	Develop personal career plan that includes goals, objectives, and strategies.	
11.03	Examine licensing, certification, and industry credentialing requirements. 	
11.04	Maintain a career portfolio to document knowledge, skills, and experience.	
11.05	Evaluate and compare employment opportunities that match career goals.	
11.06	Identify and exhibit traits for retaining employment.	
11.07	Identify opportunities and research requirements for career advancement.	
11.08	Research the benefits of ongoing professional development.	
11.09	Examine and describe entrepreneurship opportunities as a career planning option.	
12.0	Demonstrate an understanding of property and liability insurance concepts.  The student will be able to:	
12.01	Explain risk concepts.	
12.02	Explain what constitutes an insurance policy and describe binders.	
12.03	Explain insurance contract characteristics.	
12.04	Explain property insurance concepts.	
12.05	Detail liability insurance concepts.	
12.06	Compare and contrast insurance policy conditions.	
12.07	Describe bases for insurer avoidance of performance.	
13.0	Demonstrate an understanding of automobile insurance.  The student will be able to:	
13.01	Explain PAP declarations.	
13.02	Explain PAP definitions.	
13.03	Compare and contrast PAP parts A, B, C, D.	
13.04	Compare and contrast PAP parts E and F - other provisions.	
13.05	Explain ratings.	
14.0	Demonstrate an understanding of property insurance.  The student will be able to:	
14.01	Explain the dwelling program.	
14.02	Detail farm coverage.	
14.03	Detail flood coverage.	
15.0	Demonstrate an understanding of homeowners insurance.  The student will be able to:	
15.01	Explain the eligibility requirements.	
15.02	Describe forms available.	
15.03	Explain Section I - Property Coverage.	
15.04	Explain Section II - Liability Coverage.	
15.05	Describe the general conditions.	
15.06	Compare and contrast endorsements.	
16.0	Demonstrate an understanding of personal inland marine insurance.  The student will be able to:	
16.01	Explain inland marine insurance.	
17.0	Demonstrate an understanding of the Department of Financial Services.  The student will be able to:	
17.01	Detail the general duties and powers.	
17.02	Explain examination of books and records.	
18.0	Demonstrate an understanding of miscellaneous Florida Automobile Laws.  The student will be able to:	
18.01	Explain financial responsibility.	
18.02	Compare and contrast uninsured/underinsured motorists.	
18.03	Describe cancellation/non-renewal.	
18.04	Explain glass deductible.	
18.05	Describe Florida Automobile No-Fault (PIP).	
19.0	Demonstrate an understanding of agent licensing.  The student will be able to:	
19.01	Detail persons required to be licensed.	
19.02	Distinguish appointments.	
19.03	List and discuss the steps to maintaining a license.	
19.04	List and detail suspension, termination, revocation of license and other penalties.	
19.05	Explain hearings.	
19.06	Define ethics.	
19.07	Define unauthorized entities.	
19.08	Detail premium discounts/mitigation options.	
20.0	Demonstrate an understanding of unfair trade practices.  The student will be able to:	
20.01	Define sliding.	
20.02	Define coercion.	
20.03	Define misrepresentation.	
20.04	Define defamation.	
20.05	Define unfair discrimination.	
20.06	Describe an unfair claims settlement.	
20.07	Define fraud.	
20.08	Define controlled business.	
21.0	Explain insurance definitions.  The student will be able to:	
21.01	Detail an insurance transaction.	
21.02	Differentiate between domestic, foreign and alien companies.	
21.03	Compare and contrast authorized, unauthorized and eligible companies.	
21.04	Compare and contrast stock and mutual companies.	
21.05	Explain certificate of authority.	
22.0	Demonstrate an understanding of residual markets.  The student will be able to:	
22.01	Explain Florida Automobile Joint Underwriting Association (FAJUA).	
22.02	Describe Citizens Property Insurance Corporation. 	

Additional Information

Laboratory Activities

Laboratory investigations that include scientific inquiry, research, measurement, problem solving, emerging technologies, tools and equipment, as well as, experimental, quality, and safety procedures are an integral part of this career and technical program/course. Laboratory investigations benefit all students by developing an understanding of the complexity and ambiguity of empirical work, as well as the skills required to manage, operate, calibrate and troubleshoot equipment/tools used to make observations. Students understand measurement error; and have the skills to aggregate, interpret, and present the resulting data. Equipment and supplies should be provided to enhance hands-on experiences for students.

Career and Technical Student Organization (CTSO)

CTSOs are co-curricular career and technical student organizations providing leadership training and reinforcing specific career and technical skills. Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered. Other CTSOs not listed in this curriculum framework or recognized by the Florida Department of Education are permissible provided they support student mastery over the standards and benchmarks of this curriculum framework.

Cooperative Training – OJT

On-the-job training is appropriate but not required for this program.  Whenever offered, the rules, guidelines, and requirements specified in the OJT framework apply. 

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities to meet individual needs and ensure equal access. Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors. Accommodations received in postsecondary education may differ from those received in secondary education. Accommodations change the way the student is instructed. Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems. Documentation of the accommodations requested and provided should be maintained in a confidential file.

Note: postsecondary curriculum and regulated secondary programs cannot be modified.