Florida Department of Education
Curriculum Framework

The standards and/or benchmarks for this program were updated for the 2026-27 academic year.

Program Title:	Medical Administrative Specialist
Program Type:	Career Preparatory
Career Cluster:	Business Management and Administration

Career Certificate Program 	
Program Number	B070300	
CIP Number	0551071603	
Grade Level	30, 31  	
Standard Length	1050 hours	
Teacher Certification	Refer to the Program Structure section.	
CTSO	PBL, BPA	
SOC Codes (all applicable) 	For program SOC codes, please see the Program and Course Tables section of the CTE Program Resources page linked below.	
CTE Program Resources 	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml	
Basic Skills Level	Computation (Mathematics): 	10	Communications (Reading and Language Arts): 	10	

Purpose

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers as an Information Technology Assistant, Front Desk Specialist, Medical Office Technologist, and Medical Administrative Specialist in the Business Management and Administration career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Business Management and Administration career cluster. 

The content includes but is not limited to the use of technology to develop communication skills, higher level thinking skills, and decision-making skills; medical terminology; the performance of office procedures specific to the medical environment; transcription of medical documents from machine dictation; the production of quality work in an efficient manner using advanced features of business software applications; research of job opportunities; and the production of high-quality employment portfolios and job-seeking documents.

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Program Structure

This program is a planned sequence of instruction consisting of four occupational completion points.

This program is comprised of courses that have been assigned course numbers in the SCNS (Statewide Course Numbering System) in accordance with Section 1007.24 (1), F.S.  Career and Technical credit shall be awarded to the student on a transcript in accordance with Section 1001.44(3)(b), F.S.

To teach the courses listed below, instructors must hold at least one of the teacher certifications indicated for that course.

The following table illustrates the postsecondary program structure:

OCP	Course Number	Course Title	Teacher Certification	Length	
A	OTA0040	Information Technology Assistant	OTA0040 Teacher Certifications	150 hours	
B	OTA0041	Front Desk Specialist	ADMIN ASST 7 G
BUS ED 1 @2
CLERICAL @7 7 G
MANAG SUPV 7 G
SECRETAR 7 G 
TC COOP ED @7
VOE @7	300 hours	
C	OTA0631	Medical Office Technologist	ADMIN ASST 7 G
BUS ED 1 @2
CLERICAL @7 7 G
SECRETAR 7 G 
MANAG SUPV 7 G
TC COOP ED @7
VOE @7
LAB TECH @7 G
MED ASST @7 G
PRAC NURSE @7 G
REG NURSE 7G	300 hours	
D	OTA0651	Medical Administrative Specialist		300 hours	

Florida’s Career Readiness Skills for CTE Programs

Employability Skills	
01.0	Apply academic skills to workplace scenarios.	
01.01	Use reading skills.	
01.02	Use writing skills.	
01.03	Use mathematical strategies and procedures.	
01.04	Use scientific principles and procedures.	
02.0	Design a solution to an industry problem.	
02.01	Use critical thinking.	
02.02	Use creativity.	
02.03	Make sound decisions.	
02.04	Solve problems.	
02.05	Reason. 	
02.06	Plan and organize.	
03.0	Manage resources within an industry project	
03.01	Manage time.	
03.02	Manage money or resources.	
03.03	Manage materials.	
03.04	Manage personnel.	
04.0	Oversee the subcomponents, operations and output of a technical or organizational system.	
04.01	Manage systems.	
04.02	Monitor systems.	
04.03	Improve systems.	
05.0	Use information for decision making.	
05.01	Locate information.	
05.02	Organize information.	
05.03	Use information.	
05.04	Analyze information.	
05.05	Communicate information.	
06.0	Apply relevant technology to workplace scenarios to aid productivity.	
06.01	Use technology.	
07.0	Interpret and express interpersonal communication.	
07.01	Communicate verbally.	
07.02	Listen actively.	
07.03	Comprehend written material.	
07.04	Convey information in writing.	
07.05	Communicate nonverbally.	
07.06	Interpret nonverbal communication.	
08.0	Interact with others to accomplish workplace goals.	
08.01	Collaborate with others in a team.	
08.02	Respond to customer needs.	
08.03	Exercise leadership.	
08.04	Negotiate to resolve conflict.	
08.05	Respect others.	
09.0	Manage personal behavior to maximize productivity and professional growth.	
09.01	Demonstrate responsibility and self-discipline.	
09.02	Adapt and show flexibility.	
09.03	Work independently.	
09.04	Demonstrate a willingness to learn.	
09.05	Demonstrate integrity.	
09.06	Demonstrate professionalism.	
09.07	Take initiative.	
09.08	Display positive attitude.	
09.09	Take responsibility for professional growth.	
Job Attainment	
10.0	Find, assess and apply to job opportunities.	
10.01	Identify online job posts relevant to his or her career aspirations.	
10.02	Compare and contrast the job posts’ required qualifications, job duties, compensation, benefits and employers. 	
10.03	Define what information, documentation and writing prompts are required for the positions.	
11.0	Communicate personal competence, character and fit for a job opportunity.	
11.01	Develop a resume.	
11.02	Write a cover letter.	
11.03	Curate a professional portfolio that includes work products.	
11.04	Prepare for and experience a mock job interview.	
12.0	Cultivate and leverage relationships to professionally advance.	
12.01	Request a signed reference letter, letter of recommendation and/or an online skill/professionalism endorsement. 	
12.02	Develop a plan to cultivate a professional digital footprint.	
12.03	Develop a networking plan for a specific industry of interest.	

Standards

Information Technology Assistant (OTA0040) is the first course in this and other programs within the Business Management & Administration Career Cluster.  Standards 01.0 – 15.0 are associated with this course.

After successfully completing this program, the student will be able to perform the following:

01.0	Demonstrate knowledge, skill, and application of information technology to accomplish job objectives and enhance workplace performance.   
02.0	Develop an awareness of microcomputers.   
03.0	Demonstrate an understanding of networks.   
04.0	Use word processing applications to enhance the effectiveness of various types of documents and communication.  
05.0	Use presentation applications to enhance communication skills.   
06.0	Use spreadsheet applications to enhance communication skills.  
07.0	Use database applications to store and organize data.  
08.0	Use electronic mail to enhance communication skills.  
09.0	Investigate individual assessment and job/career exploration and individual career planning that reflect the transition from school to work, lifelong learning, and personal and professional goals.   
10.0	Incorporate appropriate leadership and supervision techniques, customer service strategies, and standards of personal ethics to accomplish job objectives and enhance workplace performance.   
11.0	Demonstrate competence using computer networks, internet and online databases to facilitate collaborative or individual learning and communication.   
12.0	Develop awareness of computer languages, web-based & software applications, and emerging technologies.   
13.0	Demonstrate an understanding of basic html by creating a simple web page.  
14.0	Demonstrate comprehension and communication skills.   
15.0	Use social media to enhance online communication and develop an awareness of a digital footprint.  
16.0	Demonstrate knowledge, skill, and application of information systems to accomplish job objectives and enhance workplace performance by applying ergonomic principles applicable to the configuration of computer workstations.
17.0	Demonstrate language arts knowledge and skills.
18.0	Apply professional oral and written communication skills in a courteous, concise, and correct manner.
19.0	Solve problems using critical thinking skills, creativity, and innovation and by interpreting information and ideas.
20.0	Practice quality performance incorporating customer service strategies in the learning environment and the workplace.
21.0	Apply appropriate supervision techniques, acknowledge the importance of ethics, legal responsibilities, and knowledge of workplace regulatory practices to accomplish job objectives and enhance workplace performance.
22.0	Demonstrate human relations/interpersonal skills appropriate for the workplace.
23.0	Perform introductory administrative office functions and responsibilities to accomplish job objectives and enhance workplace performance.
24.0	Perform medical office functions and responsibilities to accomplish job objectives and enhance workplace performance.
25.0	Describe the roles within teams, work units, departments, organizations, inter-organizational systems, and the larger environment.
26.0	Demonstrate leadership and teamwork skills needed to accomplish team goals and objectives.
27.0	Perform intermediate and advanced medical office functions and responsibilities to accomplish job objectives and enhance workplace performance.
28.0	Use technology to increase medical office productivity and enhance workplace performance.
29.0	Participate in simulated medical office work-based learning experiences.
30.0	Explain the importance of employability skills and entrepreneurial skills.
31.0	Demonstrate business management skills.
32.0	Demonstrate positive human relations and leadership skills in the workplace.
33.0	Describe the importance of professional ethics and legal responsibilities in the medical office environment.
34.0	Demonstrate the importance of health, safety, and environmental management systems in organizations and their importance to organizational performance and regulatory compliance.
35.0	Understand financial concepts, procedures, and strategies.

Florida Department of Education
Student Performance Standards

Program Title: 	Medical Administrative Specialist 
Career Certificate Program Number: 	B070300

Course Number:  OTA0040 
Occupational Completion Point:  A 
Information Technology Assistant – 150 Hours	
Information Technology Assistant (OTA0040) is part of several programs across the various CTE career clusters.  To ensure consistency, the standards and benchmarks for this course (01.0 – 15.0) have been placed in a separate document.   To access this document, visit: Information Technology Assistant (OTA0040)	

Course Number:  OTA0041 
Occupational Completion Point:  B 
Front Desk Specialist – 300 Hours	
16.0	Demonstrate knowledge, skill, and application of information systems to accomplish job objectives and enhance workplace performance by applying ergonomic principles applicable to the configuration of computer workstations.  The student will be able to:	
16.01	Enhance proficiency with touch keyboarding skills (speed and accuracy to enter and manipulate data. 	
16.02	Use communications, networking, and cross-team collaboration to perform tasks and solve problems in business environments. 	
16.03	Apply knowledge of ergonomic principles to the configuration of work areas to enhance workplace performance.	
16.04	Perform proofreading skills including electronic reference tools.	
16.05	Create documents using intermediate and advanced features in word processing, spreadsheet, presentation, electronic mail, and multimedia software.	
16.06	Access, process, and transmit information through all mediums.	
16.07	Perform basic care of workstations, computers, and peripherals.	
17.0	Demonstrate language arts knowledge and skills.  The student will be able to:	
17.01	Locate, synthesize, and evaluate key elements of oral and written information.	
17.02	Apply knowledge of editing to draft and revise written documents using correct grammar, punctuation, and vocabulary.	
18.0	Apply professional oral and written communication skills in a courteous, concise, and correct manner.  The student will be able to:	
18.01	Select and employ appropriate communication concepts and strategies to enhance oral and written communication in the workplace.	
18.02	Locate, organize, and reference written information from various sources.	
18.03	Design, develop, and deliver information formally and informally for specific purposes using appropriate media to engage and inform diverse audiences.	
18.04	Apply active listening skills to obtain and clarify information.	
18.05	Exhibit public relations skills that aid in achieving stakeholder satisfaction.	
18.06	Integrate all forms of communication.	
18.07	Discuss the need to use professional demeanor in all business communications.	
18.08	Discuss the importance of universally understood methods of verbal communication. 	
19.0	Solve problems using critical thinking skills, creativity, and innovation and by interpreting information and ideas.  The student will be able to:	
19.01	Employ critical thinking skills independently and in teams to solve problems and make decisions.	
19.02	Conduct technical research to gather information necessary for decision-making.	
19.03	Interpret verbal and nonverbal cues/behaviors that enhance communication.	
19.04	Develop and interpret tables, charts, and presentations.	
19.05	Identify the benefits of working as a team for a client.	
20.0	Practice quality performance incorporating customer service strategies in the learning environment and the workplace.  The student will be able to:	
20.01	Discuss performance evaluation methods and instruments used to assess workplace progress and performance. 	
20.02	Identify and document workplace performance goals and monitor progress toward those goals.	
20.03	Analyze the integral value of a customer and/or client and practice skills to provide excellent customer/client service.	
20.04	Develop and implement a plan for maintaining quality service and production in a workplace, business, or learning environment.	
21.0	Apply appropriate supervision techniques, acknowledge the importance of ethics, legal responsibilities, and knowledge of workplace regulatory practices to accomplish job objectives and enhance workplace performance.  The student will be able to:	
21.01	Facilitate discussions regarding service, supervision, and ethical considerations that impact the workplace.	
21.02	Identify the main causes of accidents in the office and preventive measures. 	
21.03	Discuss the responsibilities organizations have to their employees.	
21.04	Describe the role of confidentiality in business.	
21.05	Identify the importance of making decisions that are based on ethical reasoning. 	
21.06	Identify and discuss personal and long-term consequences of unethical choices in the workplace. 	
21.07	Understand and explain written organizational policies and procedures. 	
21.08	Evaluate alternative responses to workplace situations based on personal, professional, ethical, legal responsibilities, and employer policies. 	
21.09	Identify ways companies can help their communities. 	
22.0	Demonstrate human relations/interpersonal skills appropriate for the workplace.  The student will be able to:	
22.01	Develop professional workplace relationship skills both internally and externally to include team building and group dynamics.  	
22.02	Understand how individual personalities fit the team.	
22.03	Develop initiative and problem-solving skills to effectively deal with conflict resolution.	
23.0	Perform introductory administrative office functions and responsibilities to accomplish job objectives and enhance workplace performance.  The student will be able to:	
23.01	Apply the use of information and project management tools to develop and coordinate the distribution of work. 	
23.02	Maintain equipment and supplies.	
23.03	Perform financial functions. 	
23.04	Determine the most efficient method of sending business documents and materials.	
23.05	Produce a variety of design layouts (e.g., flyers, postcards, brochures, business cards, and letterhead).	
23.06	Incorporate clip art, images, borders, and other special effects into a layout.	

Course Number:  OTA0631
Occupational Completion Point:  C 
Medical Office Technologist – 300 Hours	
24.0	Perform medical office functions and responsibilities to accomplish job objectives and enhance workplace performance. The student will be able to:	
24.01	Perform medical administrative office tasks including insurance verification, billing and collections, scheduling, and processing referrals.	
24.02	Prepare medical documents.	
24.03	Utilize medical references.	
24.04	Discuss and simulate legal and ethical procedures in the medical office.	
24.05	Recognize the usage of specialized medical software.	
24.06	Proofread to include mechanics, content, and specialized medical formats.	
24.07	Perform specialized records management functions specific to the medical field.	
24.08	Discuss and identify medical terminology.	
24.09	Identify key standards for privacy and security of health information as mandated in the Health Insurance Portability and Accountability Act (HIPPA).	
24.10	Demonstrate the ability to accurately transcribe and format medical records.	
24.11	Discuss how to use encryption to support patient confidentiality when sending communication.	
25.0	Describe the roles within teams, work units, departments, organizations, inter-organizational systems, and the larger environment. The student will be able to:	
25.01	Explain the effect of key organizational systems on performance and quality.	
25.02	List and describe quality control systems and/or practices common to the workplace.	
26.0	Demonstrate leadership and teamwork skills needed to accomplish team goals and objectives. The student will be able to:	
26.01	Employ leadership qualities that seek to contribute to the organization’s direction.	
26.02	Establish and maintain effective working relationships with others to accomplish objectives and tasks.	
26.03	Employ mentoring skills to inspire and teach others.	

Course Number:  OTA0651 
Occupational Completion Point:  D 
Medical Administrative Specialist – 300 Hours	
27.0	Perform intermediate and advanced medical office functions and responsibilities to accomplish job objectives and enhance workplace performance. The student will be able to:	
27.01	Demonstrate professional communication skills in situations with patients and medical contacts.	
27.02	Use medical terminology.	
27.03	Demonstrate knowledge of medical emergency management procedures.	
27.04	Demonstrate an understanding of insurance fraud and abuse.	
27.05	Communicate with health organizations to process referrals and verify patient coverage adhering to HIPAA requirements.	
27.06	Demonstrate knowledge of OSHA regulations and compliances as they relate to medical offices.	
28.0	Use technology to increase medical office productivity and enhance workplace performance. The student will be able to:	
28.01	Demonstrate the ability to accurately transcribe and format complex medical records. 	
28.02	Discuss the use of all available and emerging technology in the medical office environment.	
28.03	Perform specialized medical administrative office tasks including insurance verification, billing and collections, scheduling, and processing referrals.	
28.04	Key with speed and accuracy to meet industry standards for employment as a secretary or administrative assistant.	
28.05	Demonstrate the ability to use integrated medical application software.	
29.0	Participate in simulated medical office work-based learning experiences. The student will be able to:	
29.01	Participate in simulated work-based learning experiences in a medical office environment.	
29.02	Discuss the use of specialized medical office equipment.	
29.03	Discuss the management/supervisory skills needed in a medical office environment.	
29.04	Discuss the use of technology in a medical office environment.	
29.05	Define terms related to medical office careers.	
30.0	Explain and demonstrate the importance of employability skills and entrepreneurial skills. The student will be able to:	
30.01	Identify and demonstrate positive work behaviors needed to be employable.	
30.02	Develop a personal career plan that includes goals, objectives, and strategies.	
30.03	Examine licensing, certification, and industry credentialing requirements.	
30.04	Demonstrate successful interview techniques	
30.05	Evaluate and compare employment opportunities that match career goals.	
30.06	Identify and exhibit traits for retaining employment.	
30.07	Identify opportunities and research requirements for career advancement.	
30.08	Research the benefits of ongoing professional development.	
30.09	Examine and describe entrepreneurship opportunities as a career planning. 	
30.10	Maintain and update a career portfolio.	
30.11	Apply for positions with a letter of application and resume.	
31.0	Demonstrate business management skills. The student will be able to:	
31.01	Describe the management supervisory skills needed in a medical office environment.	
31.02	Describe the relationships between levels of management and how the levels of management work together.	
32.0	Demonstrate positive human relations and leadership skills in the workplace. The student will be able to:	
32.01	Demonstrate communication strategies necessary and appropriate for effective medical office business relations.	
32.02	Demonstrate skills as a team member and qualities of a leader.	
32.03	Explain the importance of leadership activities in the 	
32.04	Explain the importance of community service activities.	
33.0	Describe the importance of professional ethics and legal responsibilities in the medical office environment. The student will be able to:	
33.01	Demonstrate ethical medical business behavior.	
33.02	Evaluate and justify decisions based on ethical reasoning.	
33.03	Evaluate alternative responses to workplace situations based on personal, professional, ethical, legal responsibilities and employer policies.	
33.04	Interpret and explain written organizational policies and procedures.	
34.0	Demonstrate the importance of health, safety, and environmental management systems in organizations and their importance to organizational performance and regulatory compliance. The student will be able to:	
34.01	Describe personal and job site safety rules and regulations that maintain safe and healthy work environments.	
34.02	Explain the effect of key organizational systems on performance and quality.	
34.03	Understand the components and value of a disaster and/or emergency response plan.	
34.04	Apply knowledge of ergonomic principles to the configuration of computer workstations to enhance workplace performance.	
35.0	Understand financial concepts, procedures, and strategies. The student will be able to:	
35.01	Identify and describe the services and legal responsibilities of financial institutions.	
35.02	Describe the effect of money management on personal and career goals.	
35.03	Complete financial instruments for making deposits and withdrawals. 	
35.04	Maintain financial records in a medical office environment. 	
35.05	Read and reconcile financial statements. 	

Additional Information

Laboratory Activities

Laboratory investigations that include scientific inquiry, research, measurement, problem solving, emerging technologies, tools and equipment, as well as, experimental, quality, and safety procedures are an integral part of this career and technical program/course. Laboratory investigations benefit all students by developing an understanding of the complexity and ambiguity of empirical work, as well as the skills required to manage, operate, calibrate and troubleshoot equipment/tools used to make observations. Students understand measurement error; and have the skills to aggregate, interpret, and present the resulting data. Equipment and supplies should be provided to enhance hands-on experiences for students.

Career and Technical Student Organization (CTSO)

CTSOs are co-curricular career and technical student organizations providing leadership training and reinforcing specific career and technical skills. Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered. Other CTSOs not listed in this curriculum framework or recognized by the Florida Department of Education are permissible provided they support student mastery over the standards and benchmarks of this curriculum framework.

Cooperative Training – OJT

On-the-job training is appropriate but not required for this program.  Whenever offered, the rules, guidelines, and requirements specified in the OJT framework apply. 

Basic Skills 

In Career Certificate programs offered for 450 hours or more, in accordance with Rule 6A-10.040, F.A.C., the minimum basic skills grade levels required for postsecondary adult career and technical students to complete this program are:  Computation (Mathematics) and Communications (Reading and Language Arts). These grade level numbers correspond to a grade equivalent score obtained on a state designated basic skills examination. 
 
Adult students with disabilities, as defined in Section 1004.02, Florida Statutes, may be exempted from meeting the Basic Skills requirements (Rule 6A-10.040).  Students served in exceptional student education (except gifted) as defined in s. 1003.01, F.S., may also be exempted from meeting the Basic Skills requirement.  Each school district and Florida College System Institution must adopt a policy addressing procedures for exempting eligible students with disabilities from the Basic Skills requirement as permitted in Section 1004.91, F.S.

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities to meet individual needs and ensure equal access. Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors. Accommodations received in postsecondary education may differ from those received in secondary education. Accommodations change the way the student is instructed. Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems. Documentation of the accommodations requested and provided should be maintained in a confidential file.

Note: postsecondary curriculum and regulated secondary programs cannot be modified.