Florida Department of Education
Curriculum Framework 

The standards and/or benchmarks for this program were updated for the 2026-27 academic year. The course title for Digital Information Technology (8207310) has been changed to Digital Business Foundations for the 2026-27 academic year.

Program Title:	Electronic Business Enterprise
Program Type:	Career Preparatory
Career Cluster:	Business Management and Administration

Secondary – Career Preparatory	
Program Number	8200300	
CIP Number	0552060109	
Grade Level	9-12	
Program Length	4 credits	
Teacher Certification	Refer to the Program Structure section.	
CTSO	FBLA, BPA, DECA	
SOC Codes (all applicable)	15-1151 – Computer User Support Specialists
43-4051 – Customer Service Representatives
11-1021 – General and Operations Managers
15-1134 – Web Developers	
CTE Program Resources 	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml	

Purpose 

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Business Management and Administration career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Business Management and Administration career cluster. 

The content includes but is not limited to planning and development, retail and Internet marketing, ethics, laws and regulations, web design, entrepreneurship, and systems and design of e-commerce enterprises.

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Program Structure

This program is a planned sequence of instruction consisting of four (4) credits.  

To teach the courses listed below, instructors must hold at least one of the teacher certifications indicated for that course.

The following table illustrates the secondary program structure:

Course Number	Course Title	Teacher Certification	Length	SOC Code	Level	Graduation Requirement	
8207310	Digital Business Foundations	DBF Teacher Certifications	1 credit	15-1151	2	CT	
8200340	Introduction to E-Commerce	BUS ED 1 @2
BUS DP @7
ELECT DP @7 %G
ADVR PROM 7G
MKTG 1
MKTG MGMT 7G
RETAILING @7 7G	1 credit	43-4051	2	CT	
8200350	E-Commerce Entrepreneurship		1 credit	11-1021	2	CT	
8200360	E-Commerce Systems Analysis and Design		1 credit	15-1134	2	CT	
(Graduation Requirement Codes: CT= Career & Technical Education, EQ= Equally Rigorous Science, EC= Economics, MA= Mathematics, 
PL= Personal Financial Literacy)

Florida’s Career Readiness Skills for CTE Programs

Employability Skills	
01.0	Apply academic skills to workplace scenarios.	
01.01	Use reading skills.	
01.02	Use writing skills.	
01.03	Use mathematical strategies and procedures.	
01.04	Use scientific principles and procedures.	
02.0	Design a solution to an industry problem.	
02.01	Use critical thinking.	
02.02	Use creativity.	
02.03	Make sound decisions.	
02.04	Solve problems.	
02.05	Reason. 	
02.06	Plan and organize.	
03.0	Manage resources within an industry project	
03.01	Manage time.	
03.02	Manage money or resources.	
03.03	Manage materials.	
03.04	Manage personnel.	
04.0	Oversee the subcomponents, operations and output of a technical or organizational system.	
04.01	Manage systems.	
04.02	Monitor systems.	
04.03	Improve systems.	
05.0	Use information for decision making.	
05.01	Locate information.	
05.02	Organize information.	
05.03	Use information.	
05.04	Analyze information.	
05.05	Communicate information.	
06.0	Apply relevant technology to workplace scenarios to aid productivity.	
06.01	Use technology.	
07.0	Interpret and express interpersonal communication.	
07.01	Communicate verbally.	
07.02	Listen actively.	
07.03	Comprehend written material.	
07.04	Convey information in writing.	
07.05	Communicate nonverbally.	
07.06	Interpret nonverbal communication.	
08.0	Interact with others to accomplish workplace goals.	
08.01	Collaborate with others in a team.	
08.02	Respond to customer needs.	
08.03	Exercise leadership.	
08.04	Negotiate to resolve conflict.	
08.05	Respect others.	
09.0	Manage personal behavior to maximize productivity and professional growth.	
09.01	Demonstrate responsibility and self-discipline.	
09.02	Adapt and show flexibility.	
09.03	Work independently.	
09.04	Demonstrate a willingness to learn.	
09.05	Demonstrate integrity.	
09.06	Demonstrate professionalism.	
09.07	Take initiative.	
09.08	Display positive attitude.	
09.09	Take responsibility for professional growth.	
Career Exploration & Planning 	
10.0	Explain career opportunities aligned with the regional economy and personal aspirations.	
10.01	Describe regional occupations that are high-demand, high-growth, high-wage and/or high-skill.	
10.02	Describe careers aligned with his or her interests, skills and values based on career assessment, experiential learning, career informational interviews, research and/or reflection.	
11.0	Explain postsecondary pathways aligned with his or her career aspirations.	
11.01	Compare and contrast postsecondary pathways, including education, employment, entrepreneurship and enlistment (the “Four Es”). 	
11.02	Compare and contrast regional postsecondary training provider options, including apprenticeships, technical colleges, state colleges, universities and industry-recognized certification providers. 	
11.03	Define postsecondary credentialing and stacking options, including industry-recognized certifications, apprenticeship certificates of completion, career certificates, licenses and associate or baccalaureate degrees. 	
11.04	Compare postsecondary training data for training programs of interest, such as total costs, average student loan debt, and median earnings and job placement rates after program completion.	
12.0	Develop a personalized career and academic plan.	
12.01	Prioritize an occupation, credential and postsecondary training provider for plan formation.	
12.02	Self-assess progress toward meeting graduation requirements and skill-development goals.	
12.03	Develop and complete a chronological checklist of steps and deadlines prior to postsecondary training or national service application that includes any required documentation to gather, writing prompts and examinations.	
12.04	Identify a variety of financial aid opportunities, including scholarships, grants, savings, work, work-study programs, private loans and federal loans.	
12.05	Develop a postsecondary training budget that is inclusive of living and school expenses.	
Job Attainment	
13.0	Find, assess and apply to job opportunities.	
13.01	Identify online job posts relevant to his or her career aspirations.	
13.02	Compare and contrast the job posts’ required qualifications, job duties, compensation, benefits and employers. 	
13.03	Define what information, documentation and writing prompts are required for the positions.	
14.0	Communicate personal competence, character and fit for a job opportunity.	
14.01	Develop a resume.	
14.02	Write a cover letter.	
14.03	Curate a professional portfolio that includes work products.	
14.04	Prepare for and experience a mock job interview.	
15.0	Cultivate and leverage relationships to professionally advance.	
15.01	Request a signed reference letter, letter of recommendation and/or an online skill/professionalism endorsement. 	
15.02	Develop a plan to cultivate a professional digital footprint.	
15.03	Develop a networking plan for a specific industry of interest.	

Standards

Digital Business Foundations (8207310) is the first course in this and other programs within the Business Management & Administration Career Cluster.  Standards 01.0 – 9.0 are associated with this course.

After successfully completing this program, the student will be able to perform the following:

Digital Business Foundations
01.0	Demonstrate responsible, ethical, and effective behavior when using digital tools, resources, and networks. 
02.0	Develop an awareness of personal and business computing systems.  
03.0	Enhance communication and productivity skills.  
04.0	Use word processing applications to enhance the effectiveness of various types of documents and communication. 
05.0	Use presentation applications to enhance communication skills.  
06.0	Use spreadsheet applications to enhance productivity and communication. 
07.0	Demonstrate an understanding of a content management system (CMS). 
08.0	Explore ways to research careers and plan for future goals. 
09.0	Demonstrate leadership and team-building skills to enhance workplace performance and achieve organizational goals. 

Introduction to E-Commerce
10.0	Demonstrate language arts knowledge and skills.
11.0	Demonstrate mathematics knowledge and skills.
12.0	Use oral and written communication skills in creating, expressing, and interpreting information and ideas.
13.0	Demonstrate knowledge of the Internet to enhance workplace performance. 
14.0	Demonstrate knowledge of e-commerce principles.  
15.0	Develop an awareness of career opportunities and options in e-commerce and the criteria for entering those fields.  
16.0	Perform e-mail activities.  
17.0	Identify the challenges and issues associated with e-commerce business models.
18.0	Develop an online marketing plan.  
19.0	Demonstrate an awareness of the issues involved in a global/international e-commerce environment.  
20.0	Research the plan and design of an e-commerce web page.  
21.0	Create a basic e-commerce website.  
22.0	Apply skills that will enhance the presentation, value, and profitability of the website.  

E-Commerce Entrepreneurship
23.0	Apply mathematical operations and processes as well as financial planning strategies to commonly occurring situations in the workplace to accomplish job objectives and enhance workplace performance.  
24.0	Use tools that are common in the development of an e-commerce website. 
25.0	Develop and implement a business plan for an e-commerce site. 
26.0	Perform human resources management activities to build interpersonal skills with individuals and teams. 
27.0	Explain the importance of employability skills and entrepreneurship skills.
28.0	Describe the importance of professional ethics and legal responsibilities.
29.0	Demonstrate personal money-management concepts, procedures, and strategies.
30.0	Use information technology tools.
31.0	Evaluate market expansion to the Internet and the effect of global access on e-commerce. 
32.0	Demonstrate knowledge of basic market research tools. 
33.0	Demonstrate knowledge of data collection methods. 
34.0	Demonstrate knowledge of advertising principles. 
35.0	Demonstrate proficiency in website promotion of an e-commerce site. 
36.0	Define the building blocks of a secure system. 
37.0	Demonstrate knowledge, skill, management, and application of an Internet advertising campaign. 
38.0	Analyze financial data relevant to e-commerce decision-making. 
39.0	Identify principles of pricing. 
40.0	Identify principles of selling.  
41.0	Analyze electronic payment mechanisms. 
42.0	Analyze taxation issues relevant to e-commerce. 
43.0	Describe mobile commerce. 
44.0	Demonstrate an understanding of global concepts relevant to customer relationship management (CRM).  
45.0	Explain the role of quality, warranties and guarantees, and e-commerce usability in customer satisfaction. 
46.0	Develop communication skills for an international audience.  

E-Commerce Systems Analysis and Design
47.0	Analyze the building blocks of a secure system.  
48.0	Demonstrate an awareness of the issues and trends involved in an e-commerce environment.  
49.0	Analyze the effectiveness and proficiency of websites. 
50.0	Demonstrate knowledge of e-commerce legal issues.  
51.0	Demonstrate knowledge of disaster protection methods. 
52.0	Analyze methods of web hosting.  
53.0	Analyze and demonstrate the application of e-commerce software packages.  
54.0	Demonstrate knowledge of network components. 
55.0	Maintain an e-portfolio for job application purposes.
56.0	Demonstrate leadership and teamwork skills needed to accomplish team goals and objectives.
57.0	Solve problems using critical thinking skills, creativity, and innovation.
58.0	Demonstrate the importance of health, safety, and environmental management systems in organizations and their importance to organizational performance and regulatory compliance.
59.0	Describe the roles within teams, work units, departments, organizations, inter-organizational systems, and the larger environment.

Florida Department of Education
Student Performance Standards

Course Title:		Digital Business Foundations
Course Number:	8207310
Course Credit:	1

Course Description:

This core course is designed to provide a basic overview of current business and information systems and trends and to introduce students to fundamental skills required for today's business and academic environments.  Emphasis is placed on developing fundamental computer skills.  The intention of this course is to prepare students to be successful both personally and professionally in an information-based society.  Digital Business Foundations includes the exploration and use of: databases, the internet, spreadsheets, presentation applications, management of personal information and email, word processing and document manipulation, HTML, web page design, and the integration of these programs using software that meets industry standards. 

Digital Business Foundations (8207310) is part of several programs across the various CTE career clusters.  To ensure consistency, the standards and benchmarks for this course (01.0 – 9.0) have been placed in a separate document.   To access this document, visit: Digital Business Foundations (8207310). 

Florida Department of Education
Student Performance Standards

Course Title: 	Introduction to E-Commerce
Course Number: 	8200340
Course Credit:	1

Course Description:

This course is designed to provide an introduction to Electronic-Commerce (E-Commerce).  This course covers topics such as the history and evolution of e-commerce; e-commerce business models; the impact of e-commerce on the world economy; security and tax issues in e-commerce; and e-commerce website design, development and maintenance. The use of computers and appropriate software is required.  

CTE Standards and Benchmarks	
10.0	Demonstrate language arts knowledge and skills.  The student will be able to:	
10.01	Locate, comprehend, and evaluate key elements of oral and written information.	
10.02	Draft, revise, and edit written documents using correct grammar, punctuation, and vocabulary.	
10.03	Present information formally and informally for specific purposes and audiences.	
11.0	Demonstrate mathematics knowledge and skills.  The student will be able to:	
11.01	Demonstrate knowledge of arithmetic operations.	
11.02	Analyze and apply data and measurements to solve problems and interpret documents.	
11.03	Construct charts/tables/graphs using functions and data.	
12.0	Use oral and written communication skills in creating, expressing, and interpreting information and ideas.  The student will be able to:	
12.01	Select and employ appropriate communication concepts and strategies to enhance oral and written communication in the workplace.	
12.02	Locate, organize, and reference written information from various sources.	
12.03	Design, develop, and deliver formal and informal presentations using appropriate media to engage and inform diverse audiences.	
12.04	Interpret verbal and nonverbal cues/behaviors that enhance communication.	
12.05	Apply active listening skills to obtain and clarify information.	
12.06	Develop and interpret tables and charts to support written and oral communications.	
12.07	Exhibit public relations skills that aid in achieving customer satisfaction.	
13.0	Demonstrate knowledge of the Internet to enhance workplace performance.  The student will be able to:	
13.01	Explain the history of the Internet and the development of e-commerce.	
13.02	Discuss the social, economic, and political impact of the Internet on society.	
13.03	Identify accepted Internet etiquette (i.e., netiquette).	
13.04	Identify and describe Web terminology.	
13.05	Identify the differences between the Internet, Intranet, and the World Wide Web (WWW).	
13.06	Explain the main elements of Web Browsers (e.g., status bar, refresher button, toolbar tabs, scroll bars, location field, title bar, bookmarks).	
13.07	Copy information from the Internet/Intranet, save, and print using a Web browser.	
13.08	Define Web crawler/bot/spider and identify its advantages.	
13.09	Explain the difference between a search engine and a web directory.	
14.0	Demonstrate knowledge of e-commerce principles.  The student will be able to:	
14.01	Define Electronic Commerce (e-commerce).	
14.02	Explain the domain name and why it is important to e-commerce sites.	
14.03	Identify and describe the difference between ‘brick-and-mortar’ and ‘click-and-mortar’ businesses.	
14.04	Describe business-to-business e-commerce.	
14.05	Describe business-to-consumer e-commerce.	
14.06	Define the scope of business-to-consumer e-commerce.	
14.07	Identify the components of a successful business-to-consumer e-commerce site.	
14.08	Identify and discuss issues associated with business-to-consumer e-commerce.	
14.09	Explain how e-commerce is similar to and/or different from traditional commerce.	
14.10	Identify types of businesses most likely to succeed online.	
15.0	Develop an awareness of career opportunities and options in e-commerce and the criteria for entering those fields.  The student will be able to:	
15.01	Identify entry-level positions in e-commerce.	
15.02	Identify education, skills, and training requirements for possible career pathways in e-commerce.	
15.03	Identify present and future employment opportunities.	
15.04	Compare salary ranges and benefit packages.	
15.05	Design a personal career ladder in e-commerce with a timeline for career advancement.	
15.06	Identify professional organizations in the area of e-commerce.	
15.07	Define the role of a webmaster.	
15.08	Identify job titles and describe the job functions of a web development team.	
16.0	Perform e-mail activities.  The student will be able to:	
16.01	Describe e-mail capabilities and functions.	
16.02	Explain how to set up an e-mail address.	
16.03	Explain the rules for using e-mail on the Internet in a professional setting.	
16.04	Describe the issues involved in sending and receiving documents as e-mail attachments.	
16.05	Utilize all applicable e-mail options and functions (e.g., forward, reply, reply all, attach, address book).	
16.06	Organize and manage e-mail messages.	
16.07	Explain some abbreviations, acronyms, and emoticons used in e-mail.	
16.08	Explain the purpose of an e-mail signature and how to create one.	
16.09	Explain the purpose of an e-mail signature and away messages and how to create each.	
17.0	Identify the challenges and issues associated with e-commerce business models.  The student will be able to:	
17.01	Explain the scope of e-commerce and how it relates to business operations.	
17.02	Explain how the self-serve economy impacts e-commerce.	
17.03	Discuss the global impact of e-commerce.	
17.04	Identify ways e-commerce sites can develop and enhance customer relationships to encourage repeat business and brand loyalty.	
17.05	Explain why the main purpose of any e-commerce site is to transform surfers into customers.	
17.06	Using a variety of problem-solving strategies, charts, diagrams, etc. to identify the range of costs associated with developing an e-commerce site. 	
17.07	Identify security issues involved in developing a site (e.g., firewalls, sniffer programs, hacking, viruses, encryption, SSL, TSL, digital certificates).	
17.08	Explain why website design is critical to the success of an e-commerce venture.	
17.09	Discuss the advantages/disadvantages of using an e-commerce developer or an in-house web team to design and maintain a site.	
17.10	Define SET and compare it to SSL using Venn diagrams.	
17.11	Explain how PGP works.	
17.12	Define Structured Query Language (SQL).	
17.13	Explain how SQL enables users on the Internet.	
17.14	Define electronic payment.	
17.15	Discuss customer security and privacy issues when providing financial information on the Internet.	
17.16	Explain different payment methods available for online purchases and the associated fees (e.g., credit card, e-check, e-cash, smart card, electronic wallets, virtual credit cards, and emerging payment options).	
17.17	Explain the Electronic Funds Transfer Act and its application to online payments.	
17.18	Describe e-commerce membership club benefits as part of the business model (e.g., priority shipping, discounts, curbside pickup).	
18.0	Develop an online marketing plan.  The student will be able to:	
18.01	Identify trends in e-marketing using a variety of problem-solving strategies.	
18.02	Define marketing-related terms.	
18.03	Describe the effect of e-mail and spamming on marketing in e-commerce sites.	
18.04	Identify legal, ethical, and privacy issues in online marketing.	
18.05	Explain target marketing and niche marketing in relation to e-commerce.	
18.06	Describe customer profiling along with legal and related issues.	
18.07	Identify the various types and importance of advertising options in e-commerce (e.g., links, banner ads, affiliate programs, pop-up windows, viral marketing, newsgroup postings, and social media).	
18.08	Describe electronic marketing techniques.	
18.09	Identify types of and describe the use of databases in e-commerce sites. Symbolically represent and solve multi-step and real-world applications.	
18.10	Explain how electronic catalogs work in Internet sales.	
18.11	Explain a database-driven system and describe its advantages over a static catalog.	
18.12	Analyze e-commerce solutions including shopping carts, electronic malls, order entry systems, full-cost displays, and smart cards. Decide whether a solution is reasonable and whether a given statement is always, sometimes, or never true.	
18.13	Identify, define, and discuss shipping options for both purchases and returns for an e-commerce website.	
19.0	Demonstrate an awareness of the issues involved in a global/international e-commerce environment.  The student will be able to:	
19.01	Define and discuss the advantages of global/international e-commerce.	
19.02	Describe the implications of trade barriers on global e-commerce.	
19.03	Describe the effect of currency exchange rates on international e-commerce, using functions and equations for specified variables.	
19.04	Identify cultural attitudes and practices in the USA that could inhibit successful business operations in another country.	
19.05	Describe changes in American business practices required for success in the global marketplace.	
19.06	Identify and discuss import, export, and international tax laws and their effect on e-commerce trade.	
19.07	Analyze multi-cultural influences on global e-commerce.	
19.08	Identify the importance of internal business communications, specifically addressing language barriers.	
20.0	Research the plan and design of an e-commerce web page.  The student will be able to:	
20.01	Research website design principles and explain how each contributes towards an effective website.	
20.02	Compare and contrast positive and negative features of different websites, using Venn diagrams, unions, and intersections.	
20.03	Identify elements of a web page.	
20.04	Plan the goals, structure, and design of the website.	
20.05	Determine business goals for the e-commerce site.	
20.06	Define product assortment, seasonal changes/product rotation, incentives, pricing, payments, and shipping options.	
20.07	Develop a storyboard for the website.	
20.08	Explain the importance of loading time as an element of website design.	
20.09	Define HTML, DHTML, XML, VRML, and web page design software and how each can be effectively used in creating an e-commerce website.	
21.0	Create a basic e-commerce website. The student will be able to:	
21.01	Create a business for an e-commerce site.	
21.02	Create a web page.	
21.03	Create and apply a custom theme and a solid color background.	
21.04	Create a logo.	
21.05	Add clip art, graphics, images, and/or photos and text.	
21.06	Add animation to text and objects using DHTML.	
21.07	Utilize navigation aids and plug-ins. 	
21.08	Add graphic buttons.	
21.09	Add form elements.	
21.10	Add graphics as a form button.	
21.11	Link buttons and forms.	
21.12	Embed audio and video files.	
21.13	Add a host counter to display the number of times the web page has been visited.	
21.14	Organize information using frames.	
21.15	Launch the web browser and view the page created.	
21.16	Test the website for effectiveness (e.g., loading time, graphics, link integrity).	
22.0	Apply skills that will enhance the presentation, value, and profitability of the website.  The student will be able to:	
22.01	Develop site personality by creating useful site content.	
22.02	Discuss the advantages and disadvantages of outsourcing vs. an in-house team to create and manage the e-commerce site.	
22.03	Determine customer service options (e.g., e-mail, phone, fax, text messaging, AI, auto chat, virtual).	
22.04	Determine the terms and conditions of sale, including warranties, after-sales service, and privacy assurances.	
22.05	Explain client-side application.	
22.06	Explain the purpose of forms in e-commerce websites.	
22.07	Design forms for e-commerce websites using different procedures for constructing forms including HTML tags and software programs).	
22.08	Use JavaScript to validate data in form fields.	
22.09	Use programming tools to make the website more powerful and interactive.	
22.10	Explain the difference between dynamic and static web programming.	
22.11	Use programming language to support multi-tasking and exception handling.	
22.12	Create a site map and explain its importance.	
22.13	Create a Frequently Asked Questions (FAQ) page.	

Florida Department of Education
Student Performance Standards

Course Title: 	E-Commerce Entrepreneurship
Course Number: 	8200350
Course Credit:	1

Course Description:

This course is designed to provide the tools necessary to create an e-commerce site by developing, analyzing, and implementing a business plan.  This course covers topics such as business plan development and implementation, human resources, marketing, Internet advertisement, financial management, pricing and selling of products or services, payment methods, mobile commerce, and customer service. The use of computers and appropriate software is required.  

CTE Standards and Benchmarks	
23.0	Apply mathematical operations and processes as well as financial planning strategies to commonly occurring situations in the workplace to accomplish job objectives and enhance workplace performance.  The student will be able to:	23.01	Monitor expense accounts by using a variety of problem-solving strategies, including drawing diagrams, charts, and tables.	23.02	Prepare and interpret balance sheets, income statements, cash-flow statements, change-in-equity statements, forecasts, break-even analyses, and budgets. Decide whether a solution is reasonable, and true and solves equations.  Symbolically represent and solve multi-step and real-world applications.	23.03	Document the impact of financial analysis on the strategic planning process. Graph and chart information, using equations to solve problems.	23.04	Revise short-term and long-term strategic plans based on financial analyses.	24.0	Use tools that are common in the development of an e-commerce website.  The student will be able to:	24.01	Use appropriate file names for the Internet.	24.02	Explain the optimization of files for load time.	24.03	Differentiate between pixels and KB as it relates to graphic size.	24.04	Explain the purpose of Common Gateway Interface (CGI) script and Active Server Pages (ASP) in e-commerce websites.	24.05	Define Java Script and explain its role in e-commerce sites.	24.06	Demonstrate the use of data-processing tools to perform specific tasks with information that customers enter into a website. 	24.07	Demonstrate knowledge of Microsoft Edge (or equivalent) and its advantages and disadvantages.	24.08	Define ActiveX and its advantages and disadvantages.	24.09	Locate a host site that offers free web space.	24.10	Upload, edit, and review web pages loaded to the Internet.	25.0	Develop and implement a business plan for an e-commerce site.  The student will be able to:	25.01	Identify types of businesses most likely to succeed online.	25.02	Identify the range of costs associated with developing an e-commerce site.	25.03	Identify the risks/rewards associated with online business.	25.04	Identify legal and political environments that affect e-commerce.	25.05	Describe the process of obtaining a business license for an e-commerce site.	25.06	Distinguish between trademark and copyright.	25.07	Identify federal legislation protecting competition.	25.08	Explain the concepts and benefits of e-business systems.	25.09	Describe and explain the use of e-business systems to achieve the goals of Enterprise Resource Planning (ERP).	25.10	Define the purpose of and describe the major components included in a business plan.	25.11	Develop a basic business plan.  	25.12	Evaluate the plan using milestones and benchmarks.	25.13	Develop overall marketing objectives.	25.14	Evaluate online catalog implementation methodologies.	25.15	Coordinate and plan an evaluation of promotional activities.	26.0	Perform human resources management activities to build interpersonal skills with individuals and teams.  The student will be able to:	26.01	Compare personal interests and skills with those needed by an entrepreneur.	26.02	Determine motives for becoming an entrepreneur.	26.03	Examine characteristics of online entrepreneurs.	26.04	Explain ethical and legal issues faced by e-commerce professionals.	26.05	Explain the social implications of decisions made and actions taken as an e-commerce professional.	26.06	Identify the major functions and activities of management.	26.07	Explain the role of authority, accountability, and responsibility in task management.	26.08	Describe current and emerging e-commerce management trends.	26.09	Analyze the interdependence of empathetic listening, synergy, and consensus building.	26.10	Promote teamwork, leadership, empowerment, and strategies for fostering creativity.	26.11	Define the roles within the group in the decision-making process.	27.0	Explain the importance of employability skills and entrepreneurship skills.  The student will be able to:	27.01	Identify and demonstrate positive work behaviors needed to be employable.	27.02	Develop a personal career plan that includes goals, objectives, and strategies.	27.03	Examine licensing, certification, and industry credentialing requirements.	27.04	Maintain a career portfolio to document knowledge, skills, and experience.	27.05	Evaluate and compare employment opportunities that match career goals.	27.06	Identify and exhibit traits for retaining employment.	27.07	Identify opportunities and research requirements for career advancement.	27.08	Research the benefit of ongoing professional development.	27.09	Examine and describe entrepreneurship opportunities as a career planning option.	28.0	Describe the importance of professional ethics and legal responsibilities.  The student will be able to:	28.01	Evaluate and justify decisions based on ethical reasoning.	28.02	Evaluate alternative responses to workplace situations based on personal, professional, ethical, legal responsibilities, and employer policies.	28.03	Identify and explain personal and long-term consequences of unethical or illegal behaviors in the workplace.	28.04	Interpret and explain written organizational policies and procedures.	29.0	Demonstrate personal money-management concepts, procedures, and strategies.  The student will be able to:	29.01	Identify and describe the services and legal responsibilities of financial institutions.	29.02	Describe the effect of money management on personal and career goals.	29.03	Develop a personal budget and financial goals.	29.04	Complete financial instruments for making deposits and withdrawals.	29.05	Maintain financial records.	29.06	Read and reconcile financial statements.	29.07	Research, compare and contrast investment opportunities. 	30.0	Use information technology tools.  The student will be able to:	30.01	Use personal information management (PIM) applications to increase workplace efficiency.	30.02	Employ technological tools to expedite workflow, including word processing, databases, reports, spreadsheets, multimedia presentations, electronic calendars, contacts, e-mail, and internet applications.	30.03	Employ computer operations applications to access, create, manage, integrate, and store information.	30.04	Employ collaborative/groupware applications to facilitate group work.	31.0	Evaluate market expansion to the Internet and the effect of global access on e-commerce.  The student will be able to:	31.01	Evaluate the impact of multiple time zones, languages, currencies, social, and cultural issues on e-commerce.	31.02	Analyze the concept of personalization in e-commerce.	31.03	Identify e-commerce site components that influence branding including logo, graphic style, online customer service, product information, site navigation, testing, and core values.	31.04	Integrate logos, slogans, URLs, etc., throughout offline and online publications and advertising.	31.05	Identify products, which are most likely to succeed in an e-commerce venture.	31.06	Compare and contrast traditional product development with online product development.	31.07	Explain the need for differing development cycles for online products.	31.08	Describe rapid-release marketing introduction strategies.	31.09	Explain the Gutenberg Diagonal and its international implications.	32.0	Demonstrate knowledge of basic market research tools.  The student will be able to:	32.01	Identify the steps of market research.	32.02	Describe market research as both a formal and informal process.	32.03	Identify common market research activities and the type of information each provides.	32.04	Explain the role of ethics in marketing research.	32.05	Explain primary/secondary research and the advantages/disadvantages of each.	32.06	Explain factors limiting market research including objectives, level of commitment, and resources available.	32.07	Develop a sampling plan including who, how many, and how chosen.	32.08	Establish means to identify customer base and marketing profile.	33.0	Demonstrate knowledge of data collection methods.  The student will be able to:	33.01	Explain the differences in data generated from surveys and questionnaires collected over the telephone, by mail, online, and in person.	33.02	Explain the purpose and types of observational research and focus groups.	33.03	Determine priorities for and potential sources of information that should be gathered.	33.04	Explain the target audience/user group as a key information source.	33.05	Conduct interviews with selected human information sources.	33.06	Gather information from selected print and electronic sources.	33.07	Determine the accuracy and completeness of the information gathered.	33.08	Define Electronic Data Interchange (EDI) and its historical impact.	33.09	Identify the benefits and essential elements of EDI.	33.10	Define EDI transaction sets and data elements.	33.11	Describe the different standards governing EDI transactions.	33.12	Define data mining.	33.13	Identify basic tools and techniques of data mining.	33.14	Explain the use of data mining in Customer Relationship Management (CRM).	33.15	Identify ethical issues of data mining.	34.0	Demonstrate knowledge of advertising principles.  The student will be able to:	34.01	Publicize e-commerce sites through non-Internet means such as mail, press releases, broadcast media, print media, and specialty advertising.	34.02	Prepare a display advertisement for an e-commerce product or service.	34.03	Create offline ads for an e-commerce product or service.	34.04	Create online ads for an e-commerce product or service.	34.05	Write a news release to promote an e-commerce business.	34.06	Analyze the nature of direct advertising strategies including direct mail, e-mail, automated callers, faxes, catalogs, and social media.	34.07	Identify factors affecting the cost of e-mail advertising.	34.08	Identify factors affecting the cost of newspaper ads, magazine ads, radio ads, television ads, direct mail advertising, outdoor ads, and Internet advertising.	34.09	Differentiate between publicity and public relations.	34.10	Describe the impact of the Internet on publicity.	34.11	Identify niche advertising.	34.12	Discuss the role of online communities.	34.13	Examine the use, sources, and costs of databases in advertising.	34.14	Identify the difference between business-to-business and business-to-consumer advertising.	35.0	Demonstrate proficiency in website promotion of an e-commerce site.  The student will be able to:	35.01	Research site development methodology.	35.02	Demonstrate site registration with search engines, shopping bots, and Web directories.	35.03	Identify processes to improve visibility in search engines (e.g., meta tags, titling, keyword repetition, content management, site design, and link popularity).	35.04	Evaluate the legal effects of registration including spamming, and duplication.	35.05	Establish and manage links with other sites.	35.06	Determine methods to generate hit analysis data.	35.07	Determine whether to offer response incentives.	35.08	Determine what type of response incentives to offer.	35.09	Use design elements and principles to facilitate use and buying decisions.	35.10	Provide company information and update frequently.	36.0	Define the building blocks of a secure system.  The student will be able to:	36.01	Define terms associated with system security (e.g., user authentication, data origin authentication, confidentiality, data integrity, non-repudiation, peer authentication, message digests).	36.02	Describe security and privacy issues in e-business systems.	36.03	Explain the difference between security and privacy.	36.04	Explain how Internet and Intranet sites become vulnerable to attack.	36.05	Identify security issues associated with business-to-consumer e-commerce.	36.06	Describe the Intrusion Detection System, misuse intrusion, and anomaly intrusion.	36.07	Explain transaction security.	36.08	Explain security-related agencies and software.	36.09	Explain how privacy affects personalization.	36.10	Identify security and payment processing issues involved in developing a site including SSL, Digital Certificates, SET Protocol, and CyberCash.	37.0	Demonstrate knowledge, skill, management, and application of an Internet advertising campaign.  The student will be able to:	37.01	Analyze the types, advantages, and disadvantages of Internet advertising (e.g., interacting personally and via wireless networks).	37.02	Evaluate locations for ad placement including search engines, directories, specialty websites, and sponsorship websites.	37.03	Identify factors affecting the cost of e-mail advertising and banner ads (e.g., click-through pricing, bartering, Internet Advertising Bureau rate cards, audience demographics).	37.04	Identify standard sizes for Internet ads.	37.05	Identify file formats for graphic ads.	37.06	Define the goal of Internet ads (banners, buttons).	37.07	Create Internet ads using layers to create a simple animation, a tagline, and design features to gain attention.	37.08	Create a design that encourages customer order.	37.09	Place Internet ads, evaluate results, and cost-effectiveness.	37.10	Compare potential effectiveness with other Internet strategies.	38.0	Analyze financial data relevant to e-commerce decision-making.  The student will be able to:	38.01	Explain the critical nature of banking relationships.	38.02	Explain the purpose and importance of obtaining business financing.	38.03	Describe sources of financing for businesses.	38.04	Describe electronic financial services.	38.05	Use the Internet to locate sources of financing for businesses.	38.06	Examine the costs of owning/running a server.	38.07	Examine the costs of using an Internet Service Provider (ISP).	38.08	Examine costs related to e-commerce (e.g., site design, maintenance, and support).	38.09	Explain the costs of interfacing with existing databases, order systems, and accounting systems.	38.10	Explain profitability in e-commerce sites.	38.11	Explain the financial implications of outsourcing vs. internal development.	39.0	Identify principles of pricing.  The student will be able to:	39.01	Perform set operations using Venn diagrams to explore relationships and patterns.	39.02	Explain the nature and scope of the pricing function, the role of business ethics, and the use of technology in pricing.	39.03	Identify the basic considerations consumers and businesses weigh in accepting a price.	39.04	Explain how supply, demand, and price are related.	39.05	Research and analyze competitors’ prices.	39.06	Evaluate psychological and discount pricing techniques.	39.07	Describe geographic and promotional pricing techniques.	39.08	Calculate product cost, break-even point, and elasticity of demand.	39.09	Evaluate difficulties in applying traditional pricing strategies to e-commerce.	39.10	Evaluate characteristics, goals, advantages, and disadvantages of cost-based pricing, demand-based, competition-based, product mix, product change, segmented (customer segmented, location, time), and the impact of e-commerce on pricing strategies.	39.11	Evaluate the relationship between shipping costs and prices in online sales.	39.12	Evaluate the impact of pricing errors in e-commerce.	39.13	Explain real-time pricing in the online environment.	40.0	Identify principles of selling.  The student will be able to:	40.01	Explain the purpose, importance, and business ethics of selling.	40.02	Identify the seven steps of the sales process and their importance.	40.03	Describe the use of technology in the selling function.	40.04	Identify the benefits of site/online sales.	40.05	Explain the role of customer service as a component of selling relationships.	40.06	Identify key factors in building a clientele.	40.07	Identify incentives for sales staff.	40.08	Identify types of sales promotion (e.g., coupons, premiums, sweepstakes) and how they can be used in e-commerce.	40.09	Determine when sales promotion activities are the best promotional tool.	40.10	Generate a sales promotion plan for an e-commerce site.	40.11	Calculate the costs of sales promotion activities.	40.12	Identify return on investment of sales promotion activities.	40.13	Create an electronic sales presentation with an integrated Internet link.	40.14	Evaluate the effectiveness of integration.	40.15	Evaluate the effectiveness selling strategy for the campaign integration.	40.16	Use online strategies for follow-up.	40.17	Examine automated follow-up.	40.18	Prepare and evaluate sales reports.	41.0	Analyze electronic payment mechanisms.  The student will be able to:	41.01	Identify e-cash management and its significance in an ongoing digital revolution.	41.02	Describe stored-value cards, online checks, and electronic wallets.	41.03	Define real-time processing.	41.04	Explain the purpose of auto e-mail.	41.05	Describe the risks and costs involved with credit card use online.	41.06	Identify the advantages/disadvantages of electronic/digital cash and other emerging payment methods.	41.07	Evaluate the impact of multiple currencies on e-commerce.	41.08	Describe electronic funds transfer at point of sale (EFT/POS).	41.09	Describe direct data entry transmissions and financial electronic data interchanges (F-EDI).	41.10	Describe the characteristics of successful payment systems.	41.11	Identify future trends in and risks associated with electronic payment systems.	41.12	Differentiate between the payment systems applicable for business-to-consumer, business-to-business, and consumer-to-consumer transactions.	41.13	Describe a transaction-processing service.	41.14	Explain Internet Transaction Brokers (ITBs).	41.15	Explain the Electronic Funds Transfer Act and its application to online payments.	41.16	Describe a turnkey system.	41.17	Define Merchant Account Provider (MAP).	41.18	Identify costs associated with a merchant service and/or third-party verifier agreement.	41.19	Locate an online application for a merchant account.	41.20	Define related terms including Card Not Present (CNP), Mail Order/Telephone Order (MOTO), real-time and digital certificate.	41.21	Explain verification activities.	42.0	Analyze taxation issues relevant to e-commerce.  The student will be able to:	42.01	Define permanent establishment.	42.02	Explain permanent establishment issues in e-commerce.	42.03	Identify the issues of digital downloads.	42.04	Describe international issues.	42.05	Identify global taxation solutions.	42.06	Explain Value Added Tax.	42.07	Explain the Permanent Internet Tax Freedom Act and its historical impact. (PITFA).	42.08	Determine payment options that comply with legal regulations regarding sales taxes.	43.0	Describe mobile commerce.  The student will be able to:	43.01	Define mobile commerce.	43.02	Define related terms including personal digital assistant, microbrowser, and Wireless Application Protocol/WAP.	43.03	Identify m-commerce payment methods.	43.04	Identify the challenges associated with M-Commerce.	43.05	Compare WML with HTML.	43.06	Identify attributes of mobile communications and how each will affect mobile commerce.	44.0	Demonstrate an understanding of global concepts relevant to customer relationship management (CRM).  The student will be able to:	44.01	Identify ways an e-commerce site can be used to develop and enhance customer relationships to encourage repeat business and brand loyalty.	45.0	Explain the role of quality, warranties and guarantees, and e-commerce usability in customer satisfaction.  The student will be able to:	45.01	Identify ways of keeping in touch with customers after the sale.	45.02	Explain the correlation between customer retention and acquisition costs.	45.03	Explain the use of CRM software in business-to-consumer and business-to-business operations.	45.04	Describe the influence of culture on consumer behavior.	45.05	Determine training needs for traditional sales staff for use on an e-commerce site.	45.06	Provide customer training for the use of online buying.	45.07	Facilitate a customer service policy.	45.08	Explain the purpose of a call center for an online business.	45.09	Explain click-through rates and the role of visit duration on click decision.	45.10	Explain why and how consumer decision-making is influenced online.	45.11	Explain and evaluate the impact of online customer support.	45.12	Explain the 80/20 rule of customer support.	45.13	Use online methods to receive and respond to customers’ questions (e.g., e-mail, mailbots, autoresponder).	45.14	Enable consumers to choose communication vehicles (e.g., call home, work, cell, fax, e-mail, and other emerging technologies).	45.15	Create Frequently Asked Questions (FAQs).	45.16	Use file libraries and archives.	45.17	Project a professional image (e.g., appearance, voice, grammar, word usage, enunciation, nonverbal communication).	45.18	Professionally interact with customers and colleagues (e.g., prompt, friendly, courteous, respectful, helpful, knowledgeable, clear).	45.19	Explain how legislation affects e-commerce.	45.20	Evaluate how online forums can promote customer relations.	45.21	Conduct conferences and surveys.	45.22	Use sales promotion (e.g., free samples, contests).	45.23	Provide links to complementary sites.	45.24	Discuss the benefits of an extranet.	45.25	Describe how Value-Added Networks (VANs) operate.	45.26	Explain VAN-based EDI and Internet EDI.	46.0	Develop communication skills for an international audience.  The student will be able to:	46.01	Identify the customs of the recipient that impact communication.	46.02	Find answers to questions related to international communications using available human, print, and electronic sources.	46.03	Prepare documents in the correct style for international communications.	46.04	Use appropriate message and delivery in oral communications.	

Florida Department of Education
Student Performance Standards

Course Title: 	E-Commerce Systems Analysis and Design
Course Number: 	8200360
Course Credit:	1

Course Description:

This course is designed to provide a systematic overview of analysis and design factors, as well as trends and issues impacting the effectiveness, efficiency, and profitability of e-commerce websites. The use of computers and appropriate software is required.  

CTE Standards and Benchmarks	
47.0	Analyze the building blocks of a secure system.  The student will be able to:	
47.01	Define system and network security.	
47.02	Describe the different types of Internet security.	
47.03	Explain and identify anti-virus programs.	
47.04	Explain the difference between security and privacy.	
47.05	List the principal protocols used in Internet security.	
47.06	Explain Intrusion Detection System.	
47.07	Define security-related terms.	
47.08	Explain how a user identification and password provide security on e-commerce sites.	
47.09	Explain encryption, decryption, private key encryption, and public key encryption.	
47.10	Explain the difference between the two types of key encryptions.	
47.11	Identify and explain data transmission technology and how it is used in web pages (e.g., SSL, TLS, SET).	
47.12	Describe a SET-enabled browser and a SET-enabled server.	
47.13	Explain the use of digital signatures and certificates.	
47.14	Describe the certificate life cycle.	
47.15	Develop a privacy policy that considers what information is being collected with and without the user’s (IP address, personal data, demographics); why the data is needed (customization, administration, communication); when is it collected (forms, cookies, other locations); who will use the information (suppliers, sell or lease to others, third parties); where will the information be housed (on-site, sent to database); how can the data be removed or modified.	
47.16	Describe procedures for maintaining the confidentiality of client information.	
47.17	Explain why information is a competitive resource.	
47.18	Explain the importance of data warehouses.	
47.19	Discuss application security measures.	
47.20	Describe the various messaging security techniques.	
47.21	Define a Virtual Private Network and explain its features, its components, and how it is deployed.	
48.0	Demonstrate an awareness of the issues and trends involved in an e-commerce environment.  The student will be able to:	
48.01	Discuss issues and trends impacting the economy and the success of e-commerce websites.	
48.02	Discuss reasons for slow productivity despite advancing technology.	
48.03	Discuss the advantages/disadvantages of removing bugs from software already installed in information systems.	
48.04	Discuss solutions to ease the shortage of technology workers.	
48.05	Discuss factors faced by e-commerce companies when seeking funding.	
48.06	Research current trends and issues impacting e-commerce nationally and globally.	
48.07	Research and discuss privacy issues faced by employees and consumers in today’s electronic society.	
48.08	Identify developing ethical and legal issues in e-commerce.	
48.09	Explain the social, ethical, and legal implications of decisions made and actions taken as an e-commerce professional.	
49.0	Analyze the effectiveness and proficiency of websites.  The student will be able to:	
49.01	Explain why website design is critical to the success of an e-commerce venture.	
49.02	Define System Development Life Cycle (SDLC).	
49.03	Explain the five major phases of an SDLC (Planning, Analysis, Design, Implementation, and Support).	
49.04	Research and discuss activities performed during the planning, analysis, design, implementation, and support phases.	
49.05	Discuss the necessity to correct major errors during the System Development Life Cycle (SDLC) of an e-commerce site.	
49.06	Explain potential costs involved in correcting problems not caught during the SDLC.	
49.07	Explain the use of web statistics in planning, management, marketing, and developing/revising promotional strategy.	
49.08	Determine site profitability over time.	
49.09	Assess the impact of the site on costs.	
49.10	Determine if the site increases the quality of customer service, builds the brand, and improves the business image.	
49.11	Explain advantage decision support systems.	
49.12	Create an evaluation plan to measure the effectiveness of a website (page counters, logs, search engines, asking visitors how they found the site).	
49.13	Determine methods to generate hit analysis data.	
49.14	Evaluate sources of raw data for statistical website analysis including HTTP server logs, web server hardware and operating system logs, network monitor logs, user registration databases, and third-party website analysis services.	
49.15	Calculate and analyze site effectiveness based on statistical hits and clickstream data.	
49.16	Compose a report of relevant data that includes charts or graphs and presents conclusions.	
49.17	Implement financial analysis techniques in decision-making. 	
49.18	Implement non-financial analysis techniques in decision-making.	
50.0	Demonstrate knowledge of e-commerce legal issues.  The student will be able to:	
50.01	Explain the legal use of digital signatures for electronic contracting.	
50.02	Discuss laws pertaining to the security and privacy of data collected.	
50.03	Explain consumer protection law.	
50.04	Explain court jurisdictional issues related to e-commerce.	
50.05	Identify the liability for invasion of privacy.	
50.06	Describe confidentiality issues and their liability implications.	
50.07	Explain legal and ethical issues related to consumer privacy.	
50.08	Identify federal legislation protecting competition.	
50.09	Identify major federal food and drug legislation affecting marketing strategies.	
51.0	Demonstrate knowledge of disaster protection methods.  The student will be able to:	
51.01	Identify the purpose of a server accelerator card.	
51.02	Define noise, spike, brownout, and blackout.	
51.03	Research ways to protect hardware from system failure.	
51.04	Explain UPS and the importance of having one.	
51.05	Discuss types of backups to prevent data loss.	
52.0	Analyze methods of web hosting.  The student will be able to:	
52.01	Compare the advantages/disadvantages and costs of self-hosting vs. web hosting.	
52.02	Compare the advantages/disadvantages of using web development and design services.	
52.03	Identify the qualities of server providers (e.g., uptime, technical support, connection time).	
52.04	Identify and describe the hardware necessary for website hosting.	
52.05	Design a sample business system architecture for a self-hosting website.	
52.06	Examine the requirements of Web, Commerce, Transaction, and Database servers used in e-commerce.	
52.07	Examine costs related to e-commerce (e.g., site design, maintenance, support). 	
52.08	Plan how to establish a domain name.	
52.09	Upload files to the server.	
52.10	Explain server capacity to support site options and user traffic.	
52.11	Explain the process to e-commerce-enable a website.	
52.12	Collect/analyze usage statistics.	
52.13	Select a hosting company based on set criteria.	
52.14	Test site with different browsers.	
52.15	Register site with various search engines/portals.	
52.16	Revise design to reflect user feedback.	
53.0	Analyze and demonstrate the application of e-commerce software packages.  The student will be able to:	
53.01	Analyze project management software.	
53.02	Evaluate software packages for Internet ads management.	
53.03	Explain the use of CRM software in business-to-consumer and business-to-business operations.	
53.04	Identify the key functions of systems software.	
53.05	Explain and identify widely used software applications (e.g., browsers, word processing, database management, spreadsheet development, CRM applications, web content development).	
53.06	Identify new and emerging classes of software.	
53.07	Identify software used in e-commerce.	
53.08	Identify storefront software packages.	
53.09	Identify selection criteria used for software purchases.	
53.10	Identify differences between implementing an e-commerce site with an off-the-shelf software package vs. freeware CGI solutions.	
53.11	Outline and explain business application tools and processes that can be used as part of a company's e-commerce solution.	
53.12	Define site template.	
53.13	Identify types of editor software used as a source of templates (e.g., HTML, Word Processor, WYSIWYG).	
53.14	Identify the advantages/disadvantages of using templates.	
53.15	Identify online services that provide templates.	
53.16	Identify storefront hosting services.	
53.17	Differentiate between site templates and store templates.	
53.18	Create an example site using a site template.	
53.19	Create an example site using a store template.	
54.0	Demonstrate knowledge of network components.  The student will be able to:	
54.01	Identify the four components of a network operating system: server platform, network services software, network redirection software, and communications software.	
54.02	Define fat client and thin client.	
54.03	Interpret basic networking terminology.	
54.04	Identify the different types of Wide-Area Network (WAN) connections.	
54.05	Describe point-to-point (PPP) interconnection.	
54.06	Identify basic telecommunications services including satellite, circuit switching, packet switching, and wireless.	
54.07	Differentiate between local exchange carriers and interexchange carriers.	
54.08	Define local access and transport areas.	
54.09	Identify packet carriers and their services.	
54.10	Identify the role of telecommunications tariffs.	
54.11	Explain the role of the router in connecting to the Internet.	
54.12	Explain the role of a Channel Service Unit/Data Service Unit.	
54.13	Identify basic telecommunication bandwidths.	
54.14	Describe the basics of ISDN, X.400, and DSL technologies.	
55.0	Maintain an e-portfolio for job application purposes.  The student will be able to:	
55.01	Plan, design, and create e-commerce websites that include a theme, backgrounds, content, categories and product, text, graphics, graphic buttons, graphics as a form button, hyperlinks, form elements, company and contact information, navigation bars, navigation aids, a company logo, audio and video files, a host counter, frames.	
55.02	Prepare and submit a résumé to use for online job applications.	
55.03	Prepare and submit a letter of application online.	
56.0	Demonstrate leadership and teamwork skills needed to accomplish team goals and objectives.  The student will be able to:	
56.01	Employ leadership skills to accomplish organizational goals and objectives.	
56.02	Establish and maintain effective working relationships with others to accomplish objectives and tasks.	
56.03	Conduct and participate in meetings to accomplish work tasks.	
56.04	Employ mentoring skills to inspire and teach others.	
57.0	Solve problems using critical thinking skills, creativity, and innovation.  The student will be able to:	
57.01	Employ critical thinking skills independently and in teams to solve problems and make decisions.	
57.02	Employ critical thinking and interpersonal skills to resolve conflicts.	
57.03	Identify and document workplace performance goals and monitor progress toward those goals.	
57.04	Conduct technical research to gather information necessary for decision-making.	
57.05	Understand employee training and cultivation for employee retention.	
58.0	Demonstrate the importance of health, safety, and environmental management systems in organizations and their importance to organizational performance and regulatory compliance.  The student will be able to:	
58.01	Describe personal and job site safety rules and regulations that maintain safe and healthy work environments.	
58.02	Explain emergency procedures to follow in response to workplace accidents.	
58.03	Create a disaster and/or emergency response plan.	
59.0	Describe the roles within teams, work units, departments, organizations, inter-organizational systems, and the larger environment.  The student will be able to:	
59.01	Describe the nature and types of business organizations.	
59.02	Explain the effect of key organizational systems on performance and quality.	
59.03	List and describe quality control systems and/or practices common to the workplace.	
59.04	Explain the impact of the global economy on business organizations.	

Additional Information

Laboratory Activities

Laboratory investigations that include scientific inquiry, research, measurement, problem-solving, emerging technologies, tools and equipment, as well as, experimental, quality, and safety procedures are an integral part of this career and technical program/course. Laboratory investigations benefit all students by developing an understanding of the complexity and ambiguity of empirical work, as well as the skills required to manage, operate, calibrate and troubleshoot equipment/tools used to make observations. Students understand measurement error; and have the skills to aggregate, interpret, and present the resulting data. Equipment and supplies should be provided to enhance hands-on experiences for students.

Florida Standards for English Language Development (ELD)
English language learners communicate for social and instructional purposes within the school setting. ELD.K12.ELL.SI.1 

English Language Development (ELD) Standards Special Notes:
Teachers are required to provide listening, speaking, reading and writing instruction that allows English language learners (ELL) to communicate for social and instructional purposes within the school setting.   For the given level of English language proficiency and with visual, graphic, or interactive support, students will interact with grade level words, expressions, sentences and discourse to process or produce language necessary for academic success. The ELD standard should specify a relevant content area concept or topic of study chosen by curriculum developers and teachers which maximizes an ELL’s need for communication and social skills.  For additional information on the development and implementation of the ELD standards, please contact the Bureau of Student Achievement through Language Acquisition at sala@fldoe.org .

Implementation 

This program is intended for implementation as an academy and as such, it is strongly suggested that a total interdisciplinary approach be implemented.  It is through a balanced and integrated curriculum that students attain the attitudes, skills, and knowledge needed to compete successfully in today's workforce.  It is also strongly suggested that program teachers have common planning periods to achieve curriculum integration.

The use of cooperative learning groups through program courses is recommended.  By learning and practicing group process skills, students will be prepared to work "together" in real work situations.

Emphasis in the program should be given to the development of abilities and/or awareness necessary to function in a high technological society.  Students in the program are encouraged to enroll in the Emerging Technology in Business course to become effective users of evolving technology.

Situations may occur in which non-International Business program students may be scheduled in International Business program classes.  Therefore, consideration should be given to incorporate the teaching of global business concepts to all students in the class.  Understanding global business concepts will be beneficial to the growth and development of all students.

Career and Technical Student Organization (CTSO)

CTSOs are co-curricular career and technical student organizations providing leadership training and reinforcing specific career and technical skills. Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered. Other CTSOs not listed in this curriculum framework or recognized by the Florida Department of Education are permissible provided they support student mastery over the standards and benchmarks of this curriculum framework.

Cooperative Training – OJT

On-the-job training is appropriate but not required for this program.  Whenever offered, the rules, guidelines, and requirements specified in the OJT framework apply. 

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities as identified on the secondary student’s Individual Educational Plan (IEP) or 504 plan or postsecondary student’s accommodations’ plan to meet individual needs and ensure equal access.  Accommodations change the way the student is instructed.  Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems.  Documentation of the accommodations requested and provided should be maintained in a confidential file.

In addition to accommodations, some secondary students with disabilities (students with an IEP served in Exceptional Student Education (ESE)) will need modifications to meet their needs.  Modifications change the outcomes or what the student is expected to learn, e.g., modifying the curriculum of a secondary career and technical education course.  Note: postsecondary curriculum and regulated secondary programs cannot be modified.

Some secondary students with disabilities (ESE) may need additional time (i.e., longer than the regular school year), to master the student performance standards associated with a regular course or a modified course.  If needed, a student may enroll in the same career and technical course more than once.  Documentation should be included in the IEP that clearly indicates that it is anticipated that the student may need an additional year to complete a Career and Technical Education (CTE) course.  The student should work on different competencies and new applications of competencies each year toward completion of the CTE course.  After achieving the competencies identified for the year, the student earns credit for the course.  It is important to ensure that credits earned by students are reported accurately.  The district’s information system must be designed to accept multiple credits for the same course number for eligible students with disabilities.