Florida Department of Education
Curriculum Framework 

Program Title:	Computer Information Data Specialist
Career Cluster:	Information Technology

College Credit Certificate	
CIP Number	0611050101	
Program Type	College Credit Certificate (CCC)	
Program Length	9 credit hours	
CTSO	PBL, BPA 	
SOC Codes (all applicable) 	For program SOC codes, please see the Program and Course Tables section of the CTE Program Resources page linked below.	
CTE Program Resources 	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml	

Purpose

The purpose of this program is to prepare students for initial employment as a computer systems analyst. This program may also be used to provide supplemental training for persons previously or currently employed in these occupations.

This certificate program is part of the Computer Information Technology AS degree program (1511010307).

A College Credit Certificate consists of a program of instruction of less than sixty (60) credits of college-level courses, which is part of an AS or AAS degree program and prepares students for entry into employment (Rule 6A-14.030, F.A.C.).

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Information Technology career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Information Technology career cluster. 

The content includes but is not limited to microcomputer oriented operating procedures, software applications packages, and hardware in order to select the appropriate information technology equipment for a particular microcomputer-based work environment; install information technology equipment, troubleshoot information technology equipment, and support information technology users.

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document

Program Structure    

This program is a planned sequence of instruction consisting of 9 credit hours.

When developing the course sequence for the local implementation of this program, select courses that:
•	Meet the skill development requirements of the standards and benchmarks of this program.
•	Where reasonable and practicable, align with programs offered by your institution or other postsecondary institutions in Florida, including: 
o	Related AS and AAS degrees.
o	Baccalaureate degrees within the same career pathway and/or Federal CIP code.

Visit FloridaShines’ Discover Programs website to identify other institutions that offer similar programs to review their course sequencing. Where appropriate, course alignment between institutions offering related programs can facilitate interagency student articulation.

Visit FloridaShines’ Common Prerequisites Manual to identify courses that are prerequisites for admission into an upper division program.  When sub-baccalaureate courses are aligned to the course admissions requirements of baccalaureate programs with the same career pathway, students can enter upper division coursework seamlessly.   

Florida’s Career Readiness Skills for CTE Programs  

Employability Skills	
01.0	Apply academic skills to workplace scenarios.	
01.01	Use reading skills.	
01.02	Use writing skills.	
01.03	Use mathematical strategies and procedures.	
01.04	Use scientific principles and procedures.	
02.0	Design a solution to an industry problem.	
02.01	Use critical thinking.	
02.02	Use creativity.	
02.03	Make sound decisions.	
02.04	Solve problems.	
02.05	Reason. 	
02.06	Plan and organize.	
03.0	Manage resources within an industry project	
03.01	Manage time.	
03.02	Manage money or resources.	
03.03	Manage materials.	
03.04	Manage personnel.	
04.0	Oversee the subcomponents, operations and output of a technical or organizational system.	
04.01	Manage systems.	
04.02	Monitor systems.	
04.03	Improve systems.	
05.0	Use information for decision making.	
05.01	Locate information.	
05.02	Organize information.	
05.03	Use information.	
05.04	Analyze information.	
05.05	Communicate information.	
06.0	Apply relevant technology to workplace scenarios to aid productivity.	
06.01	Use technology.	
07.0	Interpret and express interpersonal communication.	
07.01	Communicate verbally.	
07.02	Listen actively.	
07.03	Comprehend written material.	
07.04	Convey information in writing.	
07.05	Communicate nonverbally.	
07.06	Interpret nonverbal communication.	
08.0	Interact with others to accomplish workplace goals.	
08.01	Collaborate with others in a team.	
08.02	Respond to customer needs.	
08.03	Exercise leadership.	
08.04	Negotiate to resolve conflict.	
08.05	Respect others.	
09.0	Manage personal behavior to maximize productivity and professional growth.	
09.01	Demonstrate responsibility and self-discipline.	
09.02	Adapt and show flexibility.	
09.03	Work independently.	
09.04	Demonstrate a willingness to learn.	
09.05	Demonstrate integrity.	
09.06	Demonstrate professionalism.	
09.07	Take initiative.	
09.08	Display positive attitude.	
09.09	Take responsibility for professional growth.	
Job Attainment	
10.0	Find, assess and apply to job opportunities.	
10.01	Identify online job posts relevant to his or her career aspirations.	
10.02	Compare and contrast the job posts’ required qualifications, job duties, compensation, benefits and employers. 	
10.03	Define what information, documentation and writing prompts are required for the positions.	
11.0	Communicate personal competence, character and fit for a job opportunity.	
11.01	Develop a resume.	
11.02	Write a cover letter.	
11.03	Curate a professional portfolio that includes work products.	
11.04	Prepare for and experience a mock job interview.	
12.0	Cultivate and leverage relationships to professionally advance.	
12.01	Request a signed reference letter, letter of recommendation and/or an online skill/professionalism endorsement. 	
12.02	Develop a plan to cultivate a professional digital footprint.	
12.03	Develop a networking plan for a specific industry of interest.	

Standards

After successfully completing this program, the student will be able to perform the following:

01.0	Install, configure, upgrade and troubleshoot computer hardware.  
02.0	Install, configure and troubleshoot software system and device driver software and implement basic security measures.
03.0	Create and maintain a database.  
04.0	Demonstrate proficiency in supporting Windows users.  

Florida Department of Education
Student Performance Standards

Program Title:	Computer Information Data Specialist
CIP Number:		0611050101
Program Length:	9 credit hours
	
This certificate program is part of the Computer Information Technology AS degree program (1511010307).  At the completion of this program, the student will be able to:	
01.0	Install, configure, upgrade and troubleshoot computer hardware.  The student will be able to:	
01.01	Describe the architecture and operation of a typical computer system.	
01.02	 Describe the use of binary numbers to represent instructions and data, and the related hardware implications.	
01.03	Identify various hardware encoding schemes.	
01.04	Describe and identify motherboards and their components.	
01.05	Describe the features and types of computer form factors, chassis, power supplies and cooling devices.	
01.06	Describe and identify mass storage devices.	
01.07	Distinguish between the different display devices and their characteristics.	
01.08	Summarize the function and types of adapter and interface cards.	
01.09	Demonstrate the construction and configuration of a computer system from individual components.	
01.10	Demonstrate the installation, configuration, optimization, and upgrading of components in portable devices.	
01.11	Demonstrate the installation, configuration, optimization, maintenance, and upgrading of printers and other peripheral devices.	
01.12	Troubleshoot new and existing computers and peripheral devices, and document the problems discovered and the solutions implemented.	
01.13	Troubleshoot client-side network connectivity issues using appropriate tools.	
01.14	Identify potential hazards and implement proper safety procedures, including electrostatic discharge (ESD) precautions and professional operational procedures, safe work environment and equipment handling.	
01.15	Describe the steps for updating firmware on hardware components.	
01.16	Install, configure and monitor updates, and perform system audits.	
02.0	Install, configure and troubleshoot software system and device driver software and implement basic security measures.  The student will be able to:	
02.01	Describe the various types of device drivers used by operating systems and the utilities used to install, configure, manage, upgrade and troubleshoot system devices.	
02.02	Describe the device and driver installation process.	
02.03	Demonstrate the installation, configuration, and troubleshooting of device drivers.	
02.04	Verify digital signatures of device drivers.	
02.05	Demonstrate the configuration of driver policies.	
02.06	Describe the security tools and features in operating systems and how to access them to perform a security audit and update.	
02.07	Install, configure, and monitor firewalls and other security measures and policies to block dangerous or malicious incoming and outgoing network traffic.	
02.08	Install, configure and monitor anti-virus software.	
02.09	Perform anti-virus and other security scanning activities to prevent the infiltration of spyware and other malicious software.	
02.10	Perform preventive maintenance and activity monitoring for computer and network security.	
02.11	Identify the ways in which a virus can infect electronic devices. 	
02.12	Describe common threats to the security of electronic devices.	
03.0	Create and maintain a database.  The student will be able to:	
03.01	Define what a database is and describe the components and structures of relational databases.	
03.02	Explain the fundamental concepts of database design.	
03.03	Design a relational database with multiple tables.	
03.04	Determine the appropriate field data type and field size for fields in a table.	
03.05	Create and modify tables, queries, forms and reports.	
03.06	Insert, update, and delete data and records.	
03.07	Create basic table relationships and relate tables in a database.	
03.08	Identify the data elements by which to relate tables.	
03.09	Describe foreign keys and their use when relating tables.	
03.10	Interpret an entity relationship diagram for modeling a database.	
03.11	Describe the purpose of SQL (Structured Query Language) statements.	
03.12	Define, describe and implement a query.	
03.13	Write and implement basic queries formatted for specific output.	
03.14	Retrieve information from a database by using query and filter tools.	
03.15	Describe the use of SELECT statements including the use of various JOIN, SUBQUERIES, and conditional expressions.	
03.16	Describe the advantages of using an index, and implement different types of indexes on tables.	
03.17	Perform basic database maintenance.	
03.18	Monitor and analyze database performance.	
03.19	Backup and restore a database.	
04.0	Demonstrate proficiency in supporting Windows users.  The student will be able to:	
04.01	Configure the Windows interface and customize application features to meet user needs, including ADA accessibility.	
04.02	Configure and modify default user settings in Windows and applications to maximize user performance and to comply with business policies.	
04.03	Manage, maintain and backup Windows client computers according to business procedures and user needs without adversely affecting workplace activities.	
04.04	Migrate user data, settings, and profile to a newly deployed and configured Windows computer.	
04.05	Configure, maintain and troubleshoot user account control and authentication issues.	
04.06	Determine whether a client is receiving regularly scheduled updates and resolve issues.	
04.07	Configure and troubleshoot user access to network resources.	
04.08	Perform a system recovery on a user computer and backup user data.	
04.09	Describe methods of identifying and managing user needs and expectations.	

Additional Information

Laboratory Activities

Laboratory investigations that include scientific inquiry, research, measurement, problem solving, emerging technologies, tools and equipment, as well as, experimental, quality, and safety procedures are an integral part of this career and technical program/course. Laboratory investigations benefit all students by developing an understanding of the complexity and ambiguity of empirical work, as well as the skills required to manage, operate, calibrate and troubleshoot equipment/tools used to make observations. Students understand measurement error; and have the skills to aggregate, interpret, and present the resulting data. Equipment and supplies should be provided to enhance hands-on experiences for students.

Career and Technical Student Organization (CTSO)

CTSOs are co-curricular career and technical student organizations providing leadership training and reinforcing specific career and technical skills. Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered. Other CTSOs not listed in this curriculum framework or recognized by the Florida Department of Education are permissible provided they support student mastery over the standards and benchmarks of this curriculum framework.

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities to meet individual needs and ensure equal access. Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors. Accommodations received in postsecondary education may differ from those received in secondary education. Accommodations change the way the student is instructed. Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems. Documentation of the accommodations requested and provided should be maintained in a confidential file.