Florida Department of Education
Curriculum Framework 

Program Title:	Information Technology Analysis
Career Cluster:	Information Technology

College Credit Certificate	
CIP Number	0511010312	
Program Type	College Credit Certificate (CCC)	
Program Length	27 credit hours	
CTSO	PBL, BPA 	
SOC Codes (all applicable) 	For program SOC codes, please see the Program and Course Tables section of the CTE Program Resources page linked below.	
CTE Program Resources 	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml	

Purpose

This certificate program is part of the Computer Information Technology AS degree program (1511010307).

A College Credit Certificate consists of a program of instruction of less than sixty (60) credits of college-level courses, which is part of an AS or AAS degree program and prepares students for entry into employment (Rule 6A-14.030, F.A.C.).

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Information Technology career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Information Technology career cluster.

The content includes but is not limited to microcomputer oriented operating procedures, software applications packages, and hardware in order to select the appropriate information technology equipment for a particular microcomputer-based work environment; install information technology equipment, troubleshoot information technology equipment, support information technology users. 

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Program Structure    

This program is a planned sequence of instruction consisting of 27 credit hours.

When developing the course sequence for the local implementation of this program, select courses that:
•	Meet the skill development requirements of the standards and benchmarks of this program.
•	Where reasonable and practicable, align with programs offered by your institution or other postsecondary institutions in Florida, including: 
o	Related AS and AAS degrees.
o	Baccalaureate degrees within the same career pathway and/or Federal CIP code.

Visit FloridaShines’ Discover Programs website to identify other institutions that offer similar programs to review their course sequencing. Where appropriate, course alignment between institutions offering related programs can facilitate interagency student articulation.

Visit FloridaShines’ Common Prerequisites Manual to identify courses that are prerequisites for admission into an upper division program.  When sub-baccalaureate courses are aligned to the course admissions requirements of baccalaureate programs with the same career pathway, students can enter upper division coursework seamlessly.   

Florida’s Career Readiness Skills for CTE Programs  

Employability Skills	
01.0	Apply academic skills to workplace scenarios.	
01.01	Use reading skills.	
01.02	Use writing skills.	
01.03	Use mathematical strategies and procedures.	
01.04	Use scientific principles and procedures.	
02.0	Design a solution to an industry problem.	
02.01	Use critical thinking.	
02.02	Use creativity.	
02.03	Make sound decisions.	
02.04	Solve problems.	
02.05	Reason. 	
02.06	Plan and organize.	
03.0	Manage resources within an industry project	
03.01	Manage time.	
03.02	Manage money or resources.	
03.03	Manage materials.	
03.04	Manage personnel.	
04.0	Oversee the subcomponents, operations and output of a technical or organizational system.	
04.01	Manage systems.	
04.02	Monitor systems.	
04.03	Improve systems.	
05.0	Use information for decision making.	
05.01	Locate information.	
05.02	Organize information.	
05.03	Use information.	
05.04	Analyze information.	
05.05	Communicate information.	
06.0	Apply relevant technology to workplace scenarios to aid productivity.	
06.01	Use technology.	
07.0	Interpret and express interpersonal communication.	
07.01	Communicate verbally.	
07.02	Listen actively.	
07.03	Comprehend written material.	
07.04	Convey information in writing.	
07.05	Communicate nonverbally.	
07.06	Interpret nonverbal communication.	
08.0	Interact with others to accomplish workplace goals.	
08.01	Collaborate with others in a team.	
08.02	Respond to customer needs.	
08.03	Exercise leadership.	
08.04	Negotiate to resolve conflict.	
08.05	Respect others.	
09.0	Manage personal behavior to maximize productivity and professional growth.	
09.01	Demonstrate responsibility and self-discipline.	
09.02	Adapt and show flexibility.	
09.03	Work independently.	
09.04	Demonstrate a willingness to learn.	
09.05	Demonstrate integrity.	
09.06	Demonstrate professionalism.	
09.07	Take initiative.	
09.08	Display positive attitude.	
09.09	Take responsibility for professional growth.	
Job Attainment	
10.0	Find, assess and apply to job opportunities.	
10.01	Identify online job posts relevant to his or her career aspirations.	
10.02	Compare and contrast the job posts’ required qualifications, job duties, compensation, benefits and employers. 	
10.03	Define what information, documentation and writing prompts are required for the positions.	
11.0	Communicate personal competence, character and fit for a job opportunity.	
11.01	Develop a resume.	
11.02	Write a cover letter.	
11.03	Curate a professional portfolio that includes work products.	
11.04	Prepare for and experience a mock job interview.	
12.0	Cultivate and leverage relationships to professionally advance.	
12.01	Request a signed reference letter, letter of recommendation and/or an online skill/professionalism endorsement. 	
12.02	Develop a plan to cultivate a professional digital footprint.	
12.03	Develop a networking plan for a specific industry of interest.	

Standards

After successfully completing this program, the student will be able to perform the following:

01.0	Demonstrate knowledge of common Information Technology topics.
02.0	Install, configure, upgrade and troubleshoot computer hardware.
03.0	Install, configure and troubleshoot software system and device driver software and implement basic security measures.
04.0	Demonstrate an understanding of Internet structure, organization and navigation and how to support Internet access and applications.  
05.0	Install, configure, manage, and troubleshoot an operating system.  
06.0	Demonstrate knowledge of networking technologies.
07.0	Demonstrate foundational knowledge of project management.
08.0	Perform customer service skills.
09.0	Perform systems monitoring activities.
10.0	Perform computer information systems analysis activities.

Florida Department of Education
Student Performance Standards

Program Title:	Information Technology Analysis
CIP Number:		0511010312
Program Length:	27 credit hours

This certificate program is part of the Computer Information Technology AS degree program (1511010307).  At the completion of this program, the student will be able to:	
01.0	Demonstrate knowledge of common Information Technology topics. The student will be able to:	
01.01	Distinguish between appropriate and inappropriate use of technology in a professional or academic setting.	
02.0	Install, configure, upgrade and troubleshoot computer hardware. The student will be able to:	
02.01	Describe the architecture and operation of a typical computer system.	
02.02	Describe the use of binary numbers to represent instructions and data and the related hardware implications. 	
02.03	Identify various hardware encoding schemes.	
02.04	Describe and identify motherboards and their components.	
02.05	Describe the features and types of computer form factors, chassis, power supplies and cooling devices.	
02.06	Describe and identify mass storage devices.	
02.07	Distinguish between the different display devices and their characteristics.	
02.08	Summarize the function and types of adapter and interface cards.	
02.09	Demonstrate the construction and configuration of a computer system from individual components.	
02.10	Demonstrate the installation, configuration, optimization, and upgrading of components in portable devices.	
02.11	Demonstrate the installation, configuration, optimization, maintenance, and upgrading of printers and other peripheral devices.	
02.12	Troubleshoot new and existing computers and peripheral devices, and document the problems discovered and the solutions implemented.	
02.13	Troubleshoot client-side network connectivity issues using appropriate tools.	
02.14	Identify potential hazards and implement proper safety procedures, including electrostatic discharge (ESD) precautions and professional operational procedures, safe work environment and equipment handling.	
02.15	Install, configure and monitor updates, and perform system audits.	
03.0	Install, configure and troubleshoot software system and device driver software and implement basic security measures. The student will be able to:	
03.01	Describe the various types of device drivers used by operating systems and the utilities used to install, configure, manage, upgrade and troubleshoot system devices.	
03.02	Describe the device and driver installation process.	
03.03	Demonstrate the installation, configuration, and troubleshooting of device drivers.	
03.04	Verify digital signatures of device drivers.	
03.05	Demonstrate the configuration of driver policies.	
03.06	Describe the security tools and features in operating systems and how to access them to perform a security audit and update.	
03.07	Install, configure, and monitor firewalls and other security measures and policies to block dangerous or malicious incoming and outgoing network traffic.	
03.08	Install, configure and monitor anti-virus software.	
03.09	Perform anti-virus and other security scanning activities to prevent the infiltration of spyware and other malicious software.	
03.10	Perform preventive maintenance and activity monitoring for computer and network security.	
03.11	Identify the ways in which a virus can infect electronic devices.	
03.12	Describe common threats to the security of electronic devices.	
04.0	Demonstrate an understanding of Internet structure, organization and navigation and how to support Internet access and applications.  The student will be able to:	
04.01	Distinguish between legal and illegal file-sharing practices.	
05.0	Install, configure, manage, and troubleshoot an operating system.  The student will be able to:	
05.01	Perform file and system management tasks.	
06.0	Demonstrate knowledge of networking technologies. The student will be able to:	
06.01	Identify the advantages and disadvantages of networked and non-network environments.	
06.02	Describe current networked environments, such as peer-to-peer and client/server.	
06.03	Identify and discuss issues such as security, privacy and redundancy related to networked environments.	
06.04	Identify and discuss issues related to naming conventions for domains, hosts, users, email, and network devices.	
06.05	Differentiate between telecommunications and data communications.	
06.06	List and define the layers in the OSI (Open Systems Interconnect) and TCP/IP (Transmission Control Protocol/Internet Protocol) network protocol models.	
06.07	Identify and describe current relevant IEEE (Institute of Electrical and Electronics Engineers) network standards.	
06.08	Describe and illustrate logical and physical network topologies, and explain the advantages and disadvantages of each topology.	
06.09	Describe the major functions and implementation of LAN (Local Area Network) hardware protocols and identify the physical components currently in use.	
06.10	Describe the LAN software protocols in current use.	
06.11	Discuss the characteristics of IP (Internet Protocol) addresses and MAC (Media Access Control) addresses, and mapping between protocol addressing schemes.	
06.12	Identify and differentiate cable technologies and their features.	
06.13	Identify and differentiate among wireless technologies.	
06.14	Describe the advantages and disadvantages of wireless and cable technologies, and identify the environments best suited for each technology.	
06.15	Describe the functions and characteristics of network hardware.	
06.16	Describe the hardware needed to connect a local area network to a wide area network and the Internet.	
06.17	Compare and contrast major functions and features of network operating systems.	
06.18	Describe the major functions of network server hardware and software components.	
06.19	Describe the major functions of network client hardware and software components.	
06.20	Install and configure network client software on multiple computer platforms with support for multiple network protocols.	
06.21	Describe the function of network storage devices and other peripherals.	
06.22	Describe installation and configuration of storage devices and other peripherals with network access.	
06.23	Describe the installation, configuration, updating, and troubleshooting of network drivers for network hosts and peripherals.	
06.24	
Configure and troubleshoot network protocol stacks.	
06.25	Describe the characteristics of the current wide area network technologies and determine the most suitable WAN (Wide Area Network) technology for a given situation.	
07.0	Demonstrate foundational knowledge of project management. The student will be able to:	
07.01	Describe the steps in planning and managing a project.	
07.02	Define an implementation schedule for a project.	
07.03	Collaborate on group projects.	
07.04	Choose appropriate actions in situations that require effective time management.	
07.05	Describe the five process groups of the project life cycle.	
07.06	Describe the factors that contribute to risk management planning.	
07.07	Explain the cultural, social, international, political and physical aspects of the project environment.	
08.0	Perform customer service skills. The student will be able to:	
08.01	Identify and recognize user’s state of mind and attitude.	
08.02	Determine the customer needs using system analysis strategies.	
08.03	Listen to the customer and ask appropriate questions.	
08.04	Maintain professionalism when working with customers and competitors.	
08.05	Provide suggested solutions using knowledge base.	
08.06	Promote company services, products, and policies when appropriate.	
08.07	Maintain professional work ethics and follow policies and procedures.	
08.08	Demonstrate respect for the customer workspace/environment.	
08.09	Relate all information to customer in a manner that the customer can understand.	
08.10	Set realistic expectations when establishing deadlines for customer solutions.	
08.11	Communicate action plan including timelines.	
08.12	Recognize the existence of internal/external customers and follow appropriate guidelines for each.	
09.0	Perform systems monitoring activities. The student will be able to:	
09.01	Create and review back up, server, application, resolution, and security logs.	
09.02	Track network performance.	
09.03	Identify problem trends and create resolution plans.	
09.04	Document statistical analysis and monitoring activities.	
10.0	Perform computer information systems analysis activities. The student will be able to:	
10.01	Prepare appropriate systems and analysis charts and other visual aids.	
10.02	Describe the major steps in the systems development cycle.	
10.03	Perform basic business related tasks using the most appropriate software applications.	
10.04	Identify situations where software packages and/or custom developed packages need to be integrated with each other.	
10.05	Identify situations where software packages and/or hardware need to be integrated with software/hardware available on other types of computers.	
10.06	Select appropriate hardware devices to accomplish assigned tasks.	
10.07	Identify appropriate vendor sources for software, hardware and auxiliary supplies.	

Additional Information

Laboratory Activities

Laboratory investigations that include scientific inquiry, research, measurement, problem solving, emerging technologies, tools and equipment, as well as, experimental, quality, and safety procedures are an integral part of this career and technical program/course. Laboratory investigations benefit all students by developing an understanding of the complexity and ambiguity of empirical work, as well as the skills required to manage, operate, calibrate and troubleshoot equipment/tools used to make observations. Students understand measurement error; and have the skills to aggregate, interpret, and present the resulting data. Equipment and supplies should be provided to enhance hands-on experiences for students.

Career and Technical Student Organization (CTSO)

CTSOs are co-curricular career and technical student organizations providing leadership training and reinforcing specific career and technical skills. Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered. Other CTSOs not listed in this curriculum framework or recognized by the Florida Department of Education are permissible provided they support student mastery over the standards and benchmarks of this curriculum framework.

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities to meet individual needs and ensure equal access. Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors. Accommodations received in postsecondary education may differ from those received in secondary education. Accommodations change the way the student is instructed. Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems. Documentation of the accommodations requested and provided should be maintained in a confidential file.