Florida Department of Education
Curriculum Framework

The standards and/or benchmarks for this program were updated for the 2026-27 academic year.

Program Title:	Theme Park and Attractions Management
Career Cluster:	Hospitality & Tourism

College Credit Certificate	
CIP Number	0231030106	
Program Type	College Credit Certificate (CCC)	
Program Length	18 credit hours	
CTSO	SkillsUSA, Collegiate DECA	
SOC Codes (all applicable) 	For program SOC codes, please see the Program and Course Tables section of the CTE Program Resources page linked below.	
CTE Program Resources 	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml	

Purpose

This certificate program is part of the Hospitality & Tourism Management AS degree program (1252090101).  

A College Credit Certificate consists of a program of instruction of less than sixty (60) credits of college-level courses, which is part of an AS or AAS degree program and prepares students for entry into employment (Rule 6A-14.030, F.A.C.).

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Hospitality & Tourism career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the 
Hospitality & Tourism career cluster. 

This program prepares students for employment in supervisory and leadership positions with a pathway into management roles in the hospitality industry and/or to provide supplemental training for persons previously or currently employed in these occupations. The hospitality industry, as addressed in this program, includes hotels, motels, resorts, and other lodging organizations, restaurants, clubs, convention centers, theme parks, and other major attractions.

The content includes but is not limited to customer service, management and supervisory development and human resources management, management and leadership theory, hospitality attitude, guest experience, decision making, organization, communications, human relations, leadership training, personnel training, security, energy management, maintenance and engineering, marketing, property, resort, and convention management, applicable local, state, and federal laws and asset management.   

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Program Structure    

This program is a planned sequence of instruction consisting 18 credit hours.

When developing the course sequence for the local implementation of this program, select courses that:
•	Meet the skill development requirements of the standards and benchmarks of this program.
•	Where reasonable and practicable, align with programs offered by your institution or other postsecondary institutions in Florida, including: 
o	Related AS and AAS degrees.
o	Baccalaureate degrees within the same career pathway and/or Federal CIP code.

Visit FloridaShines’ Discover Programs website to identify other institutions that offer similar programs to review their course sequencing. Where appropriate, course alignment between institutions offering related programs can facilitate interagency student articulation.

Visit FloridaShines’ Common Prerequisites Manual to identify courses that are prerequisites for admission into an upper division program.  When sub-baccalaureate courses are aligned to the course admissions requirements of baccalaureate programs with the same career pathway, students can enter upper division coursework seamlessly.   

Florida’s Career Readiness Skills for CTE Programs

Employability Skills	
01.0	Apply academic skills to workplace scenarios.	
01.01	Use reading skills.	
01.02	Use writing skills.	
01.03	Use mathematical strategies and procedures.	
01.04	Use scientific principles and procedures.	
02.0	Design a solution to an industry problem.	
02.01	Use critical thinking.	
02.02	Use creativity.	
02.03	Make sound decisions.	
02.04	Solve problems.	
02.05	Reason. 	
02.06	Plan and organize.	
03.0	Manage resources within an industry project	
03.01	Manage time.	
03.02	Manage money or resources.	
03.03	Manage materials.	
03.04	Manage personnel.	
04.0	Oversee the subcomponents, operations and output of a technical or organizational system.	
04.01	Manage systems.	
04.02	Monitor systems.	
04.03	Improve systems.	
05.0	Use information for decision making.	
05.01	Locate information.	
05.02	Organize information.	
05.03	Use information.	
05.04	Analyze information.	
05.05	Communicate information.	
06.0	Apply relevant technology to workplace scenarios to aid productivity.	
06.01	Use technology.	
07.0	Interpret and express interpersonal communication.	
07.01	Communicate verbally.	
07.02	Listen actively.	
07.03	Comprehend written material.	
07.04	Convey information in writing.	
07.05	Communicate nonverbally.	
07.06	Interpret nonverbal communication.	
08.0	Interact with others to accomplish workplace goals.	
08.01	Collaborate with others in a team.	
08.02	Respond to customer needs.	
08.03	Exercise leadership.	
08.04	Negotiate to resolve conflict.	
08.05	Respect others.	
09.0	Manage personal behavior to maximize productivity and professional growth.	
09.01	Demonstrate responsibility and self-discipline.	
09.02	Adapt and show flexibility.	
09.03	Work independently.	
09.04	Demonstrate a willingness to learn.	
09.05	Demonstrate integrity.	
09.06	Demonstrate professionalism.	
09.07	Take initiative.	
09.08	Display positive attitude.	
09.09	Take responsibility for professional growth.	
Job Attainment	
10.0	Find, assess and apply to job opportunities.	
10.01	Identify online job posts relevant to his or her career aspirations.	
10.02	Compare and contrast the job posts’ required qualifications, job duties, compensation, benefits and employers. 	
10.03	Define what information, documentation and writing prompts are required for the positions.	
11.0	Communicate personal competence, character and fit for a job opportunity.	
11.01	Develop a resume.	
11.02	Write a cover letter.	
11.03	Curate a professional portfolio that includes work products.	
11.04	Prepare for and experience a mock job interview.	
12.0	Cultivate and leverage relationships to professionally advance.	
12.01	Request a signed reference letter, letter of recommendation and/or an online skill/professionalism endorsement. 	
12.02	Develop a plan to cultivate a professional digital footprint.	
12.03	Develop a networking plan for a specific industry of interest.	

Standards

After successfully completing this program, the student will be able to perform the following:

01.0	Demonstrate employability skills.
02.0	Demonstrate customer service skills.
03.0	Apply human relations skills.
04.0	Demonstrate proficiency in communication skills.
05.0	Demonstrate proficiency in applying mathematics skills.
06.0	Identify effective selling techniques and procedures. 
07.0	Identify the organization and function of the hospitality industry. 
08.0	Demonstrate leadership and supervisory skills. 
09.0	Apply and maintain security and safety procedures. 
10.0	Demonstrate hotel staffing operations. 
11.0	Analyze laws that affect the hospitality industry. 
12.0	Operate a liability and risk identification program. 
13.0	Demonstrate effective use of computers. 
14.0	Examine the principles of theme parks and attractions operations and management. 
15.0	Exhibit skills for theme park and attractions operations management.

Florida Department of Education
Student Performance Standards

Program Title:	Theme Park and Attractions Management
CIP Number:		0231030106
Program Length:	18 credit hours

This certificate program is part of the Hospitality and Tourism Management AS degree program (1252090101).  At the completion of this program, the student will be able to:	
01.0	Demonstrate employability skills. The student will be able to:	
01.01	Demonstrate competence in job interview techniques: in-person, and online or virtual interview techniques.	
01.02	Identify or demonstrate appropriate professional responses to criticism from employer, supervisor, and customers by understanding, considering, and employing emotional intelligence, cultural intelligence, and perception checking.	
01.03	Identify acceptable work habits.	
01.04	Identify acceptable employee health and grooming habits.	
01.05	Describe and apply the importance of producing quality work and meeting performance standards.	
01.06	Discuss state and federal labor laws regulating the workplace.	
01.07	Identify proper personal and business ethics.	
01.08	Identify current trends that have developed in the hospitality industry	
01.09	Explain concepts of self-understanding, self-esteem, and self-image.	
02.0	Demonstrate customer service skills. The student will be able to:	
02.01	Demonstrate a guest-oriented attitude and the ability to anticipate guest needs.	
02.02	Demonstrate a hospitality attitude, a culture of care attitude.	
02.03	Identify and apply different levels of service recovery by utilizing customer service and cultural intelligence strategies.	
03.0	Apply human relations skills. The student will be able to:	
03.01	Demonstrate such interpersonal skills as punctuality, initiative, courtesy, loyalty, and being a team player.	
03.02	Identify and demonstrate interpersonal and communication skills relevant to the business environment (i.e., cross-cultural communication).	
03.03	Exhibits responsible behavior through honesty, respect, fairness, and accountability.	
03.04	Demonstrate problem-solving and decision-making strategies.	
03.05	Demonstrate problem-solving initiative.	
03.06	Exhibit interest and enthusiasm.	
03.07	Demonstrate responsible behavior.	
03.08	Explain the importance of honesty and integrity when dealing with others.	
03.09	Demonstrate self-management.	
03.10	Set personal goals and develop a plan of action to achieve those goals.	
03.11	Demonstrate the ability to offer and accept criticism.	
03.12	Demonstrate respect for the opinions, customs, and individual differences of others.	
03.13	Identify and practice stress management techniques.	
03.14	Identify and apply motivational techniques to inspire staff performance and guest service excellence.	
03.15	Identify team-building strategies. Discuss basic principles that are helpful in building and evaluating effective in-person and virtual meetings.	
03.16	Identify effective coaching and counseling techniques.	
04.0	Demonstrate proficiency in communication skills. The student will be able to:	
04.01	Demonstrate effective communication: verbal, nonverbal, written, and electronic across text, email, voice, and AI-powered systems.	
04.02	Identify the unique differences of staff communication and use of inter-departmental/company communication (i.e., Independent vs. Corporate Owned; email vs. newsletter, managerial vs. employee, etc.).	
04.03	Explain the nature of positive customer/client relations.	
04.04	Demonstrate listening strategies that improve understanding and performance on the job.	
04.05	Communicate business policies clearly and courteously to guests.	
04.06	Demonstrate ability to locate, understand, and interpret information found in manuals, graphs, schedules, charts, diagrams, and Internet resources to generate a report.	
04.07	Train staff to communicate clearly and effectively.	
04.08	Develop a dynamic telephone personality	
04.09	Understand the process of communicating a service failure to the appropriate departments involved (i.e., Inter-departmental communications such as billing problems with accounting or front desk; maintenance problems, etc.).	
04.10	Demonstrate the ability to convey the establishment's guest service mission statement to staff and guests. 	
05.0	Demonstrate proficiency in applying mathematics skills. The student will be able to:	
05.01	Interpret quantitative information from tables, charts, and graphs as related to the workplace.	
06.0	Identify effective selling techniques and procedures. The student will be able to:	
06.01	Explain the purpose and importance of selling.	
06.02	Identify sales techniques used by the hospitality industry, including social media, suggestive selling, upselling, and loyalty programs.	
06.03	Develop and implement a publicity and public relations plan.	
06.04	Prepare and analyze guest satisfaction surveys.  	
06.05	Describe the sales process and various sales techniques used to sell to multiple markets (i.e., MICE, SMERF, Corp, etc.)	
06.06	Discuss customer services and the utilization of hyper-personalization techniques.	
06.07	Identify servicing requirements of various industries/groups.	
06.08	Identify an establishment or destination’s target markets and prepare customized offers (i.e., leisure vs. corporate, corporate, convention groups, etc.).	
07.0	Identify the organization and function of the hospitality industry. The student will be able to:	
07.01	Trace the evolution of the hospitality and tourism industry and explain its economic impact on our economy. 	
07.02	Describe various organizational structures within the hospitality industry.	
07.03	Analyze functions of the hospitality industry.	
07.04	Identify hotel staff based on their roles and departmental responsibilities. 	
07.05	Describe management functions applied to hospitality services.	
07.06	Identify the mission of various departments within the industry.	
07.07	Demonstrate the ability to use standard hotel terminology when communicating with guests and colleagues.	
07.08	Identify future trends in the hospitality industry.	
08.0	Demonstrate leadership and supervisory skills. The student will be able to:	
08.01	Utilize problem-solving skills in accordance with management policy and mission statement.	
08.02	Establish/modify policies and procedures that align with the mission statement, SOPs, and operational needs.	
08.03	Inform personnel of policy and/or mission statement changes.	
08.04	Identify management functions.	
08.05	Identify supervisory functions.	
08.06	Identify leadership styles.	
08.07	Identify work improvement strategies, such as motivation and productivity.	
08.08	Describe the supervisor's role as a change agent.	
09.0	Apply and maintain security and safety procedures. The student will be able to:	
09.01	Demonstrate general safety and security practices.	
09.02	Set up and maintain a system for the storage and protection of valuables.	
09.03	Set up and maintain security procedures for guests, facilities, equipment and supplies.	
09.04	Identify components of training and supervision.	
09.05	Maintain key controls.	
09.06	Develop and maintain a program for staff security and apply appropriate procedures for handling emergency situations.	
09.07	Understand general policies and procedures for dealing with emergency/crisis situations.	
09.08	Understand the various fire-fighting methods utilized in the hospitality industry.	
09.09	Provide and maintain emergency first aid equipment and/or supplies.	
09.10	Discuss the importance of and protocol used in Cardiopulmonary Resuscitation (CPR) and the use of Automated External Defibrillator (AED).	
09.11	Follow company emergency procedures.	
10.0	Demonstrate hospitality staffing function. The student will be able to:	
10.01	Establish recruiting and selection procedures in accordance with company policy.	
10.02	Develop and evaluate procedures for staff orientation and training programs.	
10.03	Develop and conduct employee orientation training on the organization, facility, and company policies.	
10.04	Develop procedures for employee performance evaluation.	
10.05	Establish a wage and salary control system.	
10.06	Identify labor control systems and their functions.	
10.07	Develop and apply disciplinary processes related to coaching and progressive discipline.	
10.08	Demonstrate conflict resolution skills (i.e., employee disputes/complaints, etc.).	
10.09	Identify employee workgroups.	
10.10	Identify the functions and purposes of employee unions.	
10.11	Identify procedures in management development.	
10.12	Prepare job descriptions.	
10.13	Conduct job application interviews.	
10.14	Delegate responsibility and authority.	
10.15	Prepare employee work schedules.	
10.16	Lead management-employee group discussions.	
10.17	Communicate policy concerning sexual harassment.	
10.18	Communicate policy concerning substance abuse.	
10.19	Perform a task analysis.	
11.0	Analyze laws that affect the hospitality industry. The student will be able to:	
11.01	Interpret and apply labor regulations/laws.	
11.02	Interpret and apply fire regulations.	
11.03	Interpret and apply workers’ compensation laws.	
11.04	Interpret and apply the Civil Rights Act.	
11.05	Interpret and apply the Americans with Disabilities Act.	
11.06	Interpret and apply company and/or franchise regulations.	
12.0	Operate a liability and risk identification program. The student will be able to:	
12.01	Train employees in liability and risk identification procedures.	
12.02	Identify liability and risk situations and take remedial action using approved procedures.	
12.03	Enforce liability and risk identification procedures with all employees.	
13.0	Demonstrate effective use of computers. The student will be able to:	
13.01	Demonstrate skill in the use of software standards in the hospitality industry.	
13.02	Demonstrate skills in the use of email, electronic spreadsheets, presentation, and word processing tools.	
14.0	Examine the principles of theme parks and attractions operations and management. The student will be able to:	
14.01	Discuss the resort/club/marina/hotel/theme park and attractions concept.	
14.02	Discuss the management structure in the theme park and attractions industry	
14.03	Outline the history of the theme park and attractions industry.	
14.04	Identify special considerations in planning and development	
14.05	Describe the different characteristics of park design and development.	
14.06	Differentiate between the responsibilities of operations, including attractions and the entertainment department.	
15.0	Exhibit skills for theme park and attractions operations and management: The student will be able to:	
15.01	Explain the responsibilities of merchandise, food & beverage, and other services departments that support the theme park.	
15.02	Assess major challenges and opportunities in managing sales and marketing in the theme park industry.	
15.03	Explain special requirements for various recreational activities.	
15.04	Identify theme park personnel department functions.	
15.05	Identify front-of-house functions in theme parks and attractions.	
15.06	Identify back-of-house functions in theme parks and attractions.	
15.07	Identify security functions in theme parks and attractions.	
15.08	Discuss marketing of resort/club/marina/hotel/theme park and attractions.	
15.09	Discuss future trends in the resort/club/marina/hotel/theme park and attractions industry.	

Additional Information

Laboratory Activities

Laboratory investigations that include scientific inquiry, research, measurement, problem solving, emerging technologies, tools and equipment, as well as, experimental, quality, and safety procedures are an integral part of this career and technical program/course. Laboratory investigations benefit all students by developing an understanding of the complexity and ambiguity of empirical work, as well as the skills required to manage, operate, calibrate and troubleshoot equipment/tools used to make observations. Students understand measurement error; and have the skills to aggregate, interpret and present the resulting data. Equipment and supplies should be provided to enhance hands-on experiences for students.

Special Notes

This certificate program includes a statewide A.S. to B.S. degree pathway.

Career and Technical Student Organization (CTSO)

CTSOs are co-curricular career and technical student organizations providing leadership training and reinforcing specific career and technical skills. Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered. Other CTSOs not listed in this curriculum framework or recognized by the Florida Department of Education are permissible provided they support student mastery over the standards and benchmarks of this curriculum framework.

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities to meet individual needs and ensure equal access. Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors. Accommodations received in postsecondary education may differ from those received in secondary education. Accommodations change the way the student is instructed. Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems. Documentation of the accommodations requested and provided should be maintained in a confidential file.