Florida Department of Education
Curriculum Framework 

Program Title:	Medical Assisting Advanced 
Career Cluster:	Health Science 

AS	
CIP Number	1351080103	
Program Type	College Credit	
Program Length	65 credit hours	
CTSO	HOSA	
SOC Codes (all applicable) 	Please see the CIP to SOC Crosswalk located at the link below.	
CTE Program Resources 	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml 	

Purpose

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Health Science career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Health Science career cluster. 

This program is designed to prepare students for employment as medical assistants. 

The content includes but is not limited to communication, transcultural communication in healthcare, interpersonal skills, legal and ethical responsibilities, health-illness concepts, administrative and clinical duties, emergency procedures including CPR and first aid, emergency preparedness, safety and security procedures, medical terminology, anatomy and physiology, and employability skills.

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Program Structure

This program is a planned sequence of instruction consisting of 65 credit hours.

Standards

After successfully completing this program, the student will be able to perform the following:

01.0	Demonstrate knowledge of the healthcare delivery system and health occupations.
02.0	Demonstrate the ability to communicate and use interpersonal skills effectively.
03.0	Demonstrate legal and ethical responsibilities.
04.0	Demonstrate an understanding of and apply wellness and disease concepts.
05.0	Recognize and practice safety and security procedures.
06.0	Recognize and respond to emergency situations.
07.0	Recognize and practice infection control procedures.
08.0	Demonstrate an understanding of information technology applications in healthcare.
09.0	Demonstrate employability skills.
10.0	Demonstrate knowledge of blood borne diseases, including HIV/AIDS.
11.0	Apply basic math and science skills. 
12.0	Demonstrate proper use of medical terminology. 
13.0	Demonstrate knowledge of legal and ethical responsibilities for medical assistants. 
14.0	Demonstrate an understanding of anatomy and physiology concepts in both illness and wellness states. 
15.0	Demonstrate basic clerical/medical office duties. 
16.0	Demonstrate accepted professional, communication, and interpersonal skills as related to phlebotomy. 
17.0	Discuss phlebotomy in relation to the health care setting. 
18.0	Identify the anatomic structure and function of body systems in relation to services performed by a phlebotomist. 
19.0	Recognize and identify collection reagents supplies, equipment and interfering chemical substances. 
20.0	Demonstrate skills and knowledge necessary to perform phlebotomy. 
21.0	Practice infection control following standard precautions. 
22.0	Practice accepted procedures of transporting, accessioning and processing specimens.  
23.0	Practice quality assurance and safety. 
24.0	Describe the role of a medical assistant with intravenous therapy in oncology and dialysis. 
25.0	Describe the cardiovascular system. 
26.0	Identify legal and ethical responsibilities of an EKG aide. 
27.0	Perform patient care techniques in the health care facility. 
28.0	Demonstrate knowledge of, apply and use medical instrumentation modalities. 
29.0	Demonstrate basic office examination procedures. 
30.0	Demonstrate knowledge of the fundamentals of microbial control and use aseptic techniques. 
31.0	Demonstrate minor treatments. 
32.0	Demonstrate knowledge of basic diagnostic medical assisting procedures. 
33.0	Demonstrate basic radiologic procedures. 
34.0	Demonstrate knowledge of pharmaceutical principles and administer medications. 
35.0	Perform CLIA-waived diagnostic clinical laboratory procedures. 
36.0	Demonstrate knowledge of emergency preparedness and protective practices. 
37.0	Perform administrative office duties. 
38.0	Perform administrative and general skills.
39.0	Perform clinical and general skills. 
40.0	Display professional work habits integral to medical assisting. 
41.0	Demonstrate knowledge regarding health information technology.
42.0	Identify the processes of leadership by influencing human behavior to accomplish predetermined goals. 

Florida Department of Education
Student Performance Standards

Program Title:	Medical Assisting Advanced
CIP Number:		1351080103
Program Length:	65 credit hours
SOC Code(s):		

Standards 1-11 are referred to as the Health Science Core and are required standards in this program. Secondary and Postsecondary students completing the health science core will not have to repeat the core in any other health science program in which it is a part.  When the recommended sequence is followed, the structure allows students to complete at specified points for employment or remain for advanced training or cross-training.  

To ensure consistency whenever these courses are offered, the health science core standards (1-11) and benchmarks have been placed in a separate document. To access this document, visit this link: 
https://www.fldoe.org/core/fileparse.php/20569/urlt/health-sci-core-psav-cc-2324.rtf

At the completion of this program, the student will be able to:	
12.0	Demonstrate proper use of medical terminology.  The student will be able to:	
12.01	Use medical terminology as appropriate for a medical assistant.	
12.02	Identify medical terms labeling the word parts.	
12.03	Define medical terms and abbreviations related to all body systems.	
13.0	Demonstrate knowledge of legal and ethical responsibilities for medical assistants.  The student will be able to:	
13.01	Describe the role of the medical assistant.	
13.02	Understand the importance of order entry as it relates to certification of the medical assistant.	
13.03	Provide health care as set forth in Florida Statute 458.3485 for the medical assistant.	
13.04	Distinguish between the liability of the physicians and staff members in the medical office.	
13.05	Explain the principles for preventing medical liability.	
13.06	List the principles in the Codes of Ethics for Medical Assistants as stated by the American Association of Medical Assistants.	
14.0	Demonstrate an understanding of anatomy and physiology concepts in both illness and wellness states.  The student will be able to:	
14.01	Define the terms Anatomy and Physiology.	
14.02	Define both medical terms and abbreviations related to all body systems.	
14.03	Define the principle directional terms, planes, quadrants and cavities used in describing the body and the association of body parts to one another. 	
14.04	Define the levels of organization of the body inclusive of, but not limited to, cells, organs and body systems.	
14.05	Describe the function of the 11 major organ systems of the body (1) Integumentary, (2) skeletal, (3) muscular, (4) nervous, (5) endocrine, (6) circulatory (cardiovascular) (7) lymphatic, (8) respiratory, (9) digestive, (10) urinary, and (11) reproductive. 	
14.06	Describe symptoms and common disease pathology related to each body system and the relationship of the disease process to other body systems.	
14.07	Discuss diagnostic options to identify common disease pathology and corresponding basic treatment. 	
14.08	Compare structure and function of the body across the life span. 	
15.0	Demonstrate basic clerical/medical office duties.  The student will be able to:	
15.01	Perform effective communication skills essential to the medical office.	
15.02	Maintain filing systems.	
15.03	Operate office equipment and perform clerical office procedures.	
15.04	Discuss principles of using electronic health record (EHR).	
15.05	Prepare and maintain medical records both manually and within the electronic health record (EHR).	
15.06	Screen and process mail.	
15.07	Schedule routine appointments and patient admissions and/or procedures both manually and within the electronic health record (EHR).	
15.08	Adhere to current government regulations, risk management and compliance within the scope of practice of a medical assistant practicing in the State of Florida.	
15.09	Maintain office inventory.	
15.10	Inform patients of office policies both verbally and written.	
15.11	Perform general housekeeping duties.	
15.12	Perform daily office activities both manually and within the electronic health record (EHR).	
15.13	Receive patients and visitors.	
15.14	Identify and maintain office security policies/procedures.	
16.0	Demonstrate accepted professional, communication, and interpersonal skills as related to phlebotomy.  The student will be able to:	
16.01	Demonstrate the appropriate professional behavior of a phlebotomist.	
16.02	Explain to the patient the procedure to be used in specimen collection. 	
16.03	Explain in detail the importance of identifying patients correctly when drawing blood.	
16.04	Describe the scope of practice for a phlebotomist.	
16.05	List and describe professional organizations that provide accreditation, certification, and licensure to phlebotomists and phlebotomy programs.	
16.06	Explain the importance of continuing education in relation to certification to maintain competency and skills.	
17.0	Discuss phlebotomy in relation to the health care setting.  The student will be able to:	
17.01	List, classify and discuss various departments and services within the health care setting with which the phlebotomist must interact to obtain laboratory specimens from patients.	
17.02	Identify the major departments/sections within the clinical laboratory, the major types of procedures run in each department/section, and their specimen requirements.	
17.03	Describe roles of the major classifications of clinical laboratory personnel (i.e., pathologist, chief/administrative technologist, CLS, MLS, MLT, MT, phlebotomist, lab assistant, etc.).	
18.0	Identify the anatomic structure and function of body systems in relation to services performed by a phlebotomist.  The student will be able to:	
18.01	Describe and define major body systems with emphasis on the circulatory system.	
18.02	List and describe the main superficial veins used in performing venipuncture.	
18.03	Locate the most appropriate site(s) for both capillary and venipuncture.	
18.04	Describe the function of the following blood components:  erythrocytes, thrombocytes, leukocytes, and plasma. 	
18.05	Compare and contrast between serum and plasma as it relates to blood collection.	
18.06	Discuss hemostasis as it relates to blood collection.	
19.0	Recognize and identify collection reagents supplies, equipment and interfering chemical substances.  The student will be able to:	
19.01	Identify and discuss proper use of appropriate types of equipment needed to collect various clinical laboratory blood specimens by venipuncture.	
19.02	Explain the special precautions and types of equipment needed to collect blood from a pediatric patient.	
19.03	Identify and discuss proper use of supplies used in collecting short-draw specimens or difficult draws.	
19.04	Identify and discuss the proper use of the various types of anticoagulants, preservatives and gels used in blood collection and the vacuum tube color-codes for these additives.	
19.05	Describe the types of specimens that are analyzed in the clinical laboratory and the phlebotomist's role in collecting and/or transporting these specimens to the laboratory.	
19.06	Describe substances potentially encountered during phlebotomy which can interfere in analysis of blood constituents.	
19.07	Define and utilize correct medical terminology and metric measurement needed for specimen collection.	
20.0	Demonstrate skills and knowledge necessary to perform phlebotomy.  The student will be able to:	
20.01	Follow approved procedure for completing a laboratory requisition form.	
20.02	Recognize a properly completed requisition.	
20.03	Demonstrate knowledge of established protocol for patient and specimen identification.	
20.04	Discuss appropriate methods for facilitating and preparing the patient for capillary and venipuncture collection.	
20.05	List appropriate antiseptic agents useful in preparing sites for capillary and venipuncture.	
20.06	Perform venipuncture by evacuated tube, butterfly, and syringe systems, demonstrating appropriate use of supplies, proper handling of equipment, and specimens, and appropriate patient care.	
20.07	Describe the correct order of draw. 	
20.08	Describe the use of barcoding systems used for specimen collection.	
20.09	Perform a capillary puncture using appropriate supplies and techniques for both adults and pediatric patients.	
20.10	Describe the most common complications associated with capillary and venipuncture, their causes, prevention and treatment.	
20.11	Recognize and respond to possible adverse patient reactions such as allergies, convulsions, syncope, light headedness, vomiting, and nerve involvement.	
20.12	Perform appropriate procedures for disposing of used or contaminated capillary and venipuncture supplies.	
20.13	Perform appropriate techniques for making a peripheral blood smear for hematologic evaluation.	
20.14	Demonstrate the proper procedure for collecting blood cultures.	
20.15	Discuss the effects of hemolysis and methods of prevention. 	
20.16	Demonstrate a working understanding of how age and weight of patients impacts the maximum amount of blood that can be safely drawn.	
21.0	Practice infection control following standard precautions.  The student will be able to:	
21.01	Define the term hospital acquired infection.	
21.02	Describe and practice procedures for infection prevention including hand washing skills.	
21.03	Discuss transmission-based precautions. 	
21.04	Identify potential routes of infection and their complications.	
22.0	Practice accepted procedures of transporting, accessioning and processing specimens.   The student will be able to:	
22.01	Demonstrate good laboratory practice for preparation and processing (e.g., centrifugation, separation, aliquoting, labeling, and storage) of serum, plasma, urine, sputum, stool, and wound culture specimens.  	
22.02	Demonstrate knowledge of accessioning procedures.	
22.03	Describe the significance of time constraints for specimen collection and delivery.	
22.04	Describe routine procedures for transporting and processing specimens including DOT packaging requirements.	
22.05	Follow protocol for accepting verbal test orders and explain procedure for obtaining signature or other form of authentication of verbal orders.	
23.0	Practice quality assurance and safety.  The student will be able to:	
23.01	Distinguish and perform procedures which ensure reliability of test results when collecting blood specimens.	
23.02	Practice appropriate patient safety.	
23.03	Practice safety in accordance with OSHA (State & Federal guidelines) for chemical, biological, and PPE established procedures including proper disposal of sharps and biohazardous materials.	
23.04	Follow documentation procedures for work related accidents.	
23.05	Implement appropriate Joint Commission patient safety goals and other accrediting/regulatory agency guidelines.	
24.0	Describe the role of a medical assistant with intravenous therapy in oncology and dialysis.  The student will be able to:	
24.01	Outline the principles of intravenous therapy. 	
24.02	Understand intravenous terminology, practices, and equipment. 	
24.03	Describe the dangers of intravenous treatment.	
24.04	Describe the role of the medical assistant in assisting with intravenous therapy.	
25.0	Describe the cardiovascular system.  The student will be able to:	
25.01	Locate the heart and surrounding structures.	
25.02	Diagram and label the parts of the heart and list the functions of each labeled part.	
25.03	Trace the flow of blood through the cardiopulmonary system.	
26.0	Identify legal and ethical responsibilities of an EKG aide.  The student will be able to:	
26.01	Recognize and practice legal and ethical responsibilities as they relate to an EKG aide.	
26.02	Maintain a safe and efficient work environment.	
26.03	Maintain EKG equipment so it will be safe and accurate.	
27.0	Perform patient care techniques in the health care facility.  The student will be able to:	
27.01	Describe the physical preparation of the patient for EKG testing.	
27.02	Identify patient and verify the requisition order.	
27.03	Prepare patient for EKG testing.	
27.04	State precautions required when performing an EKG.	
28.0	Demonstrate knowledge of, apply and use medical instrumentation modalities.  The student will be able to:	
28.01	Calibrate and maintain EKG equipment in the work environment.	
28.02	Identify three types of lead systems (standard/limb, augmented, and precordial/chest).	
28.03	State Einthoven's triangle.	
28.04	Demonstrate proper lead placement including lead placement for patients with special needs 	
28.05	Demonstrate knowledge of the application of a Holter Monitor and provide patient education of its use. 	
28.06	Identify artifacts and mechanical problems.	
28.07	Perform a 12 lead EKG.	
28.08	Perform a rhythm strip.	
28.09	Recognize normal sinus rhythm.	
28.10	Report dysrhythmias that are not normal sinus rhythm.	
28.11	Recognize a cardiac emergency as seen on the EKG.	
28.12	Use documentation skills to identify electrocardiographs.	
29.0	Demonstrate basic office examination procedures.  The student will be able to:	
29.01	Prepare patients for and assist the physician with physical examinations including, but not limited to, pre and post-natal, male and female reproductive, rectal, and pediatric.	
29.02	Measure and record vital signs, recognizing abnormalities and danger signs.	
29.03	Measure and record a pulse pressure.	
29.04	Measure and record an apical pulse.	
29.05	Measure and record an orthostatic blood pressure.	
29.06	Record patient data.	
29.07	Instruct patient on breast and testicular self-examinations.	
29.08	Assist with pediatric procedures, including, but not limited to, weighing, measuring, and collecting specimens.	
29.09	Instruct patients regarding health care and wellness practices including but not limited to dietary guidelines necessary for common diseases.	
29.10	Create a patient teaching plan which addresses dietary guidelines and special needs.  	
29.11	Explore and utilize the U.S. Department of Agricultures “My Plate” Food Guide (https://www.myplate.gov/).	
29.12	Prepare patients for diagnostic procedures.	
30.0	Demonstrate knowledge of the fundamentals of microbial control and use aseptic techniques.  The student will be able to:	
30.01	Demonstrate competence in sanitation, disinfection and sterilization.	
30.02	Identify common instruments. 	
30.03	Sterilize and maintain instruments and supplies.	
30.04	Sanitize instruments.	
30.05	Wrap articles for autoclave.	
30.06	Sterilize articles in autoclave.	
30.07	Chemically disinfect articles.	
30.08	Practice infection control and contamination prevention.	
30.09	Safely handle contaminated equipment and supplies.	
30.10	Create and maintain sterile fields for dressings and minor surgery.	
30.11	Prepare for minor surgical procedures including surgical hand wash and applying sterile gloves. 	
30.12	Remove sutures and staples.	
30.13	Correctly dispose of contaminated materials.	
31.0	Demonstrate minor treatments.  The student will be able to:	
31.01	Perform minor treatments as directed by the physician including hot and cold therapy, (which includes, but is not limited to the following:  hot water bag, heating pad, hot soaks and compresses, ice bag, cold compresses and packs).	
31.02	Assist the physician with examination, treatment, and/or minor surgery.	
31.03	Organize examination and treatment areas before, during, and after patient care.	
31.04	Perform orthopedic procedures, including but not limited to the following:  crutch measurements and instruction in use of canes, crutches, walkers, and wheelchairs.	
31.05	Demonstrate the knowledge of casting procedures and supplies.  	
31.06	Apply all types of roller bandages using turns as appropriate.	
31.07	Perform eye irrigations and instillations.	
31.08	Perform ear irrigations and instillations.	
32.0	Demonstrate knowledge of basic diagnostic medical assisting procedures.  The student will be able to:	
32.01	Perform visual and auditory screening.	
32.02	Perform spirometry.	
32.03	Perform oximetry.	
32.04	Assist in the performance of a pap and pelvic exam. 	
33.0	Demonstrate basic radiologic procedures.  The student will be able to:	
33.01	Describe the basic operation of radiologic equipment and accessories.	
33.02	Describe how to maintain x-ray film files.	
33.03	Describe computed and digital radiography systems.	
33.04	Educate patients in preparation for radiological exams.	
33.05	Demonstrate knowledge of ultrasound treatment.	
34.0	Demonstrate knowledge of pharmaceutical principles and administer medications.  The student will be able to:	
34.01	Identify commonly administered drugs, their uses and effects.	
34.02	Identify the major classifications of medications for each body system including, indications for use, side effects, and adverse reactions.	
34.03	Use correct pharmaceutical abbreviations and terminology.	
34.04	Identify various methods and routes of drug administration.	
34.05	Instruct patients regarding self-administration of medications.	
34.06	Calculate dosage and administer pharmaceuticals to correct anatomical sites, to correct patient, by correct route of administration, at the correct time and document correctly.	
34.07	Demonstrate knowledge of the legal and ethical standards related to the administration and the dispensing of drugs in the office setting under the doctor's supervision.	
34.08	Demonstrate knowledge of emergency medications for first aid. 	
34.09	Identify the dangers and complications associated with drug administration	
34.10	Recognize and report medication errors.	
34.11	Demonstrate appropriate techniques to:
•	Prepare and administer non-parenteral medications (solid, liquids, and inhalers).
•	Prepare and administer parenteral medications.
•	Reconstitute powdered drugs.
•	Prepare injections from ampules and vials.
•	Apply the Seven Rights of Drug Administration	
35.0	Perform CLIA-waived diagnostic clinical laboratory procedures.  The students will be able to:	
35.01	Comply with safety signs, symbols, and labels.	
35.02	Recognize signs and symptoms that may indicate to the physician a need for laboratory testing.	
35.03	Describe the criteria used by Food and Drug Administration (FDA) to classify a test as “CLIA waived” and the regulatory constraints on test performance.  	
35.04	Explain the methods of quality control for CLIA-waived testing, identify acceptable and unacceptable control results, and describe specific corrective action required when results are unacceptable.	
35.05	Demonstrate proper technique for the collection of urine, capillary whole blood (finger/heel stick), culture material (throat/nasal swab) and other specimen types required for CLIA-waived tests.	
35.06	Instruct patients in the proper collection of urine (clean catch, mid-stream), sputum, and stool specimens.	
35.07	Perform CLIA-waived occult blood tests.	
35.08	Perform CLIA-waived urinalysis testing including color and turbidity assessment and reagent test strips.	
35.09	Perform CLIA-waived hematology tests (e.g., hemoglobin, hematocrit).	
35.10	Perform CLIA-waived chemistry tests (e.g., glucose, cholesterol)	
35.11	Perform CLIA-waived pregnancy tests.	
35.12	Perform CLIA-waived infectious disease testing (e.g., strep screen, mono test, influenza A/B).	
36.0	Demonstrate knowledge of emergency preparedness and protective practices. - The student will be able to:	
36.01	Maintain and operate emergency equipment and supplies.	
36.02	Participate in a mock environmental exposure event and document steps taken. 	
36.03	Explain an evacuation plan for a physician’s office.	
36.04	Maintain a current list of community resources for emergency preparedness.	
37.0	Perform administrative office duties.  The student will be able to:	
37.01	Execute data management using Electronic Health Record (EHR) including, but not limited to, patient registration, appointment scheduling, charting, billing and insurance processing, procedure and diagnostic coding, ordering and monitoring patient testing, medication and prescription orders, keyboarding and correspondence, and performing an office inventory.	
37.02	Execute non EHR data management including, but not limited to, selecting appropriate procedure and diagnostic codes, process insurance data and claims, develop and maintain billing and collection systems.	
37.03	Perform various financial procedures, including, but not limited to, billing and collection procedures, payroll procedures, and checkbook procedures.	
37.04	Demonstrate knowledge of management in a medical office including but not limited to personnel records, interviewing, various management styles, risk management, and conflict resolution. 	
38.0	Perform administrative and general skills.  The student will be able to:	
38.01	Understand proper and professional telephone technique.	
38.02	Recognize and respond to verbal communication.	
38.03	Recognize and respond to non-verbal communication.	
38.04	Maintain confidentiality and adhere to HIPAA regulations.	
38.05	Understand how to document manually and electronically appropriately.	
38.06	Understand how to schedule appointments manually and electronically accurately.	
38.07	Understand how to schedule inpatient and/or outpatient procedures accurately.	
38.08	Greet patients courteously and professionally.	
38.09	Demonstrate safety and quality assurance in the workplace.	
39.0	Perform clinical and general skills.  The student will be able to:	
39.01	Demonstrate aseptic hand washing technique.	
39.02	Dispose of bio-hazardous waste in appropriate containers.	
39.03	Adhere to sterilization techniques according to standards.	
39.04	Practice standard precautions.	
39.05	Stage patients and obtain vital signs.	
39.06	Obtain patient histories.	
39.07	Prepare and maintain examination and treatment area(s).	
39.08	Prepare patient for examinations and/or minor office procedures.	
39.09	Assist with examinations and/or minor office procedures.	
39.10	Provide and document patient education.	
39.11	Accurately record and report laboratory tests.	
40.0	Display professional work habits integral to medical assisting.  The student will be able to: 	
40.01	Communicate appropriately in healthcare settings by listening, writing, speaking, and presenting with professional demeanor.	
40.02	Collaborate, communicate and interact professionally with other healthcare professionals utilizing technology.	
40.03	Contribute to team efforts by fulfilling responsibilities and valuing diversity.	
40.04	Exercise proper judgment and critical thinking skills in decision making.	
40.05	Adapt to changing organizational environments with flexibility.	
40.06	Report as expected, on time, appropriately dressed and groomed and ready to work.	
40.07	Model acceptable work habits as defined by company policy. 	
40.08	Complete and follow through on tasks using time management skills and take initiative as warranted.	
40.09	Respond appropriately and quickly to patient’s needs and concerns. 	
40.10	Practice etiquette and social sensitivity in face to face interaction, on the telephone and the internet.	
40.11	Actively adhere to policies and procedures that protect the patient’s confidentiality and privacy. 	
40.12	Understand resources related to patients’ healthcare needs.	
In addition, Standards 41-42 must be completed to receive the Medical Assisting Advanced AS Degree.	
41.0	Demonstrate knowledge regarding health information technology.  The student will be able to:	
41.01	Explain the heal care delivery fundamentals and settings in the United States.	
41.02	Summarize the history of health information management (HIM) and organizations.	
41.03	Interpret the legal aspects of health information management (HIM).	
41.04	Explain the fundamentals of information systems.	
41.05	Summarize the types of patient records including the documentation issues associated with each. 	
41.06	Explain patient record numbering, filing systems, storage, and circulation methods. 	
41.07	Summarize the evolution of the electronic health record (EHR) and its functional benefits.	
41.08	Explain additional health information systems used in the hospital setting.	
41.09	Summarize the requirements of healthcare coding and reimbursement.	
41.10	Explain the different concepts of healthcare transactions and billing. 	
41.11	Explain the use of indexes, registries, and health data collection.	
41.12	Summarize the different management and decision support systems used in healthcare. 	
41.13	Differentiate the roles of various providers and disciplines throughout the continuum of healthcare and respond to their information needs.	
41.14	Demonstrate knowledge of current laws, accreditation, licensure, and certification standards related to health information initiatives from the national, state, local, and facility levels.	
41.15	Apply policies and procedures to comply with the changing regulations among various payment systems for healthcare services such as Medicare, Medicaid, managed care, etc.	
41.16	Identify HIPAA compliance guidelines and regulations for electronic health information.	
42.0	Identify the processes of leadership by influencing human behavior to accomplish predetermined goals.  The student will be able to:	
42.01	Formulate a philosophy for leadership.	
42.02	Explain methods that leaders can use in initiating or adjusting to change.	
42.03	Evaluate the role of a leader in conflict management.	
42.04	Develop a plan for setting effective goals.	
42.05	Integrate different genres in development of a leadership philosophy.	
42.06	Model an effective team. 	
42.07	Explore the complexities inherent in an ethical and effective leader. 	
42.08	Communicate effectively with all members of the health care team when delegating responsibility and monitoring progress. 	
42.09	Coordinate the decision-making process with the client, significant support person(s), and other members of the health care team.	
42.10	Describe how a leader utilizes research for evidence-based practice effecting positive client outcomes.	
42.11	Employ effective conflict resolution strategies that promote a healthy work environment.	

Additional Information

Laboratory Activities

Laboratory investigations that include scientific inquiry, research, measurement, problem solving, emerging technologies, tools and equipment, as well as, experimental, quality, and safety procedures are an integral part of this career and technical program/course. Laboratory investigations benefit all students by developing an understanding of the complexity and ambiguity of empirical work, as well as the skills required to manage, operate, calibrate and troubleshoot equipment/tools used to make observations. Students understand measurement error; and have the skills to aggregate, interpret, and present the resulting data. Equipment and supplies should be provided to enhance hands-on experiences for students.

Special Notes

Although it is not required, it is strongly recommended that the programs meet the Standards and Guidelines of an Accredited Educational Program for the Medical Assistant adopted by the American Association of Medical Assistants and the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the American Medical Technologist and the Accrediting Bureau of Health Education Schools (ABHES).
For further information contact:  

	Commission on Accreditation of Allied Health Education Programs (CAAHEP) www.caahep.org/   
1361 Park Street, Clearwater, FL 33756
Phone: 727-210-2350/ Fax: 727-210-2354

Accrediting Bureau of Health Education Schools (ABHES) www.abhes.org/   
	777 Leesburg Pike, Suite 312, North Falls, VA  22043
	(703) 917-9503

This program will also be in accordance with Florida Statute for Medical Assistants, 458.3485, F.S.

This program meets the Department of Health’s education requirements for HIV/AIDS, Domestic Violence and Prevention of Medical Errors.  Although not a requirement for initial licensure, it is a requirement for renewal, therefore the instructor may provide a certificate for renewal purposes to the student verifying these requirements have been met.

If students in this program are seeking a licensure, certificate, or registration through the Department of Health, please refer to 456.0635, F.S. for more information on disqualification for a license, certificate, or registration through the Department of Health. 

Program completers of a CAAHEP or ABHES accredited program are eligible to take the American Association of Medical Assistants’ Certification Examination (CMA) or the American Medical Technologists’ Certification Examination (RMA).  For further information contact:  

	American Association of Medical Assistants (AAMA) www.aama-ntl.org/ 
	20 North Wacker Drive, Suite 1575, Chicago, Illinois 60606, (312) 899-1500
Or
	American Medical Technologist (AMT) https://americanmedtech.org/ 
	10700 West Higgins Road, Suite 150, Rosemont, Illinois 60018, (800) 275-1268

The Core should be taken first in the program. Following the successful completion of the core, the student is eligible to take the National Health Care Foundation Skill Standards Assessment with instructor approval and the completion of a portfolio.

General Education Course Requirements for AS and AAS Degrees

State Board of Education Rule 6A-14.030(4), F.A.C., identifies 15 credit hours as the minimum amount of general education coursework required in the Associate of Science (AS) degree and the Associate of Applied Science (AAS) degree.  In addition, Rule 6A-14.0303, F.A.C., implements s. 1007.25, F.S., and requires students entering a technical education degree program in the 2022-2023 academic year, and thereafter, to complete at least one identified core course in each subject area as part of the general education course requirements (15 credit hours total) before a degree is awarded) The core subject areas include: 
•	Communication. 
•	Humanities.
•	Mathematics. 
•	Natural Sciences.
•	Social Sciences.

Career and Technical Student Organization (CTSO)

HOSA: Future Health Professionals is the co-curricular career and technical student organization(s) providing leadership training and reinforcing specific career and technical skills. Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered. 

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities to meet individual needs and ensure equal access. Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors. Accommodations received in postsecondary education may differ from those received in secondary education. Accommodations change the way the student is instructed. Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems. Documentation of the accommodations requested and provided should be maintained in a confidential file.

Certificate Programs

A College Credit Certificate consists of a program of instruction of less than sixty (60) credits of college-level courses, which is part of an AS or AAS degree program and prepares students for entry into employment (Rule 6A-14.030, F.A.C.).  This AS degree program includes the following College Credit Certificates:

Medical Assisting Specialist (0351080104) – 44 credit hours
Healthcare Support Specialist (0351081401) – 21 credit hours

Standards for the above certificate programs are contained in separate curriculum frameworks.