Florida Department of Education
Curriculum Framework 

Program Title:	Health Services Management 
Career Cluster:	Health Science

AS	
CIP Number	1351070101	
Program Type	College Credit	
Program Length	60 credit hours	
CTSO	HOSA	
SOC Codes (all applicable) 	Please see the CIP to SOC Crosswalk located at the link below.	
CTE Program Resources 	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml 	

Purpose

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Health Science career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of Health Science career cluster. 

The purpose of this program is to prepare students for employment as health services managers (Medical and Health Services Managers) or health service administrators or to provide supplemental training for persons previously or currently employed in these occupations.  

The content includes but is not limited to communication skills, leadership skills, human relations and employability skills, principles of management, introduction to computer literacy, health care organization, medical ethics, legal aspects, and advanced technical skills in a chosen health-related profession, health and safety, and CPR.

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Program Structure

This program is a planned sequence of instruction consisting of 60 credit hours.

Standards

After successfully completing this program, the student will be able to perform the following:

01.0	Demonstrate knowledge of the health care delivery system and health occupations.
02.0	Demonstrate the ability to communicate and use interpersonal skills effectively. 
03.0	Demonstrate legal and ethical responsibilities. 
04.0	Recognize and practice safety and security procedures. 
05.0	Demonstrate information technology applications in healthcare.
06.0	Demonstrate employability skills. 
07.0	Demonstrate basic knowledge of medical language, anatomy and physiology, and disease processes. 
08.0	Demonstrate knowledge of materials and supplies needed in healthcare settings. 
09.0	Demonstrate leadership and administrative skills basic to management in any health care facility.
10.0	Interpret federal, state and local laws as they apply to health care facilities.
11.0	Demonstrate knowledge of appropriate human resource management in healthcare.
12.0	Demonstrate knowledge of the economics involved in healthcare.

Florida Department of Education
Student Performance Standards

Program Title:	Health Services Management 
CIP Number:		1351070101
Program Length:	60 credit hours	

At the completion of this program, the student will be able to:	
01.0	Demonstrate knowledge of the health care delivery system and health occupations. The student will be able to:	
01.01	Identify the basic components of the health care delivery system including public, private, government and non-profit.	
01.02	Identify types of healthcare settings.	
01.03	Identify the perspective of the health care consumer regarding healthcare.	
01.04	Describe the composition and functions of a systemic healthcare team including those not based in the health care facility (e.g., medical device rep. and insurance claims adjuster). 	
01.05	Identify characteristics of effective teams and techniques for managing team conflict. 	
01.06	Analyze attributes and attitudes of an effective leader. 	
01.07	Explain both the positive and negative impacts of emerging issues including technology, epidemiology, bioethics and socioeconomics on healthcare delivery systems. 	
02.0	Demonstrate the ability to communicate and use interpersonal skills effectively.  The student will be able to:	
02.01	Develop fundamental speaking and active listening skills.	
02.02	Distinguish the differences between effective and ineffective communication practices. 	
02.03	Distinguish the differences between effective and ineffective online communication. 	
02.04	Recognize communication styles and barriers in both yourself and others and adjust accordingly for optimum application. 	
02.05	Use factual data to produce and deliver credible and understandable reports.	
02.06	Compose written communication for various purposes using correct spelling, grammar, formatting and confidentiality.	
02.07	Demonstrate appropriate situational communication by considering diverse cultures and lifestyles, medical conditions and generations.	
03.0	Demonstrate legal and ethical responsibilities.  The student will be able to:	
03.01	Discuss practices that could result in malpractice, liability, negligence, abandonment, false imprisonment and fraud. 	
03.02	Identify the roles and responsibilities of the consumer within the healthcare delivery system. 	
03.03	Explain the “Patient’s Bill of Rights”.	
03.04	Identify the intent, application and violations of the Health Insurance Portability and Accountability Act (HIPAA).	
03.05	Describe legal documents that allow patients and their guardians to document end-of-life care decisions ahead of time. 	
03.06	Describe the informed consent process. 	
03.07	Differentiate between legal and ethical issues in healthcare and the key components of personal, professional, and organizational ethics.	
03.08	Recognize the limits of authority, responsibility, and reporting protocols within legal, ethical, and illegal practices. 	
04.0	Recognize and practice safety and security procedures.  The student will be able to:	
04.01	Recognize national personal safety standards advocated by leading healthcare agencies and the necessary protocols to mitigate, manage, and report safety hazards.  	
04.02	Explain how medical errors might occur and describe ways to prevent or mitigate such errors.	
04.03	Discuss appropriate regulatory and accrediting agency patient safety guidelines.   	
04.04	Demonstrate an understanding of the roles and responsibilities of the healthcare professional during manmade and natural disasters.   	
04.05	Understand benefits and correct method to put on and disrobe from personal protective equipment (PPE).	
04.06	Identify risk management in healthcare settings.	
05.0	Demonstrate information technology applications in healthcare.  The student will be able to:	
05.01	Demonstrate the ability to use a computer to perform business practices such as word processing, spreadsheets, presentations, and database management.	
05.02	Recognize current and changing technology applications in healthcare. 	
05.03	Discuss methods of communication to access and distribute data including patient portal, electronic messaging, Continuity of Care Documents (CCD) and Health Information Exchanges (HIE).	
05.04	Interpret technological capabilities and challenges of Electronic Health Records (EHR) and applications in healthcare.	
05.05	Demonstrate how health information is used for institutional and patient strategic planning, outcome assessment, and quality improvement. 	
05.06	Identify protected Patient Health Information (PHI) and methods for preventing PHI breaches and technology security.  	
05.07	Explain Meaningful Use as it relates to privacy, security, and access of patients' records.	
06.0	Demonstrate employability skills.  The student will be able to:	
06.01	Identify personal traits or attitudes desirable in a member of the healthcare team. 	
06.02	Demonstrate basic professional standards of healthcare workers as they apply to hygiene, dress, language, and behavior (i.e., telephone & email etiquette, social media, courtesy, and self-introductions). 	
06.03	Identify necessary documents to compete a job application. 	
06.04	Write an effective resume. 	
06.05	Conduct a job search to include the required levels of education and credentialing, types of workplace settings, and career growth potential.	
06.06	Identify skills for completing and conducting an interview.	
07.0	Demonstrate basic knowledge of medical language, anatomy and physiology, and disease processes.  The student will be able to:	
07.01	Demonstrate knowledge of medical and clinical terminology as relates to healthcare. 	
07.02	Describe the structure and function of different body systems.	
07.03	Demonstrate an understanding of the fundamentals of disease process in relationship to the human body. 	
07.04	Demonstrate an understanding of basic discharge and transfer procedures.	
08.0	Demonstrate knowledge of materials and supplies needed in healthcare settings.  The student will be able to:	
08.01	Prepare purchase orders with a focus on quality, price, and quantity required.	
08.02	 Demonstrate a working knowledge of an effective inventory management system.	
08.03	Identify accounts payable practices. 	
09.0	Demonstrate leadership and administrative skills basic to management in any health care facility.  The student will be able to:	
09.01	Identify current trends and sound management principles in order to facilitate change related to the management of healthcare organizations. 	
09.02	Identify the role, responsibilities and parameters for the various levels of management within the health care organizations.	
09.03	State the control processes and techniques used to ensure that the objectives, strategies and policies of health care delivery are achieved effectively and efficiently.	
09.04	Relate the various aspects of organizational dynamics (decision-making, motivation, leadership, and communication) to the needs and problems of health care organizations.	
09.05	Relate personnel administration practices to the total scope of labor relations, including manpower acquisition, maintenance, and utilization.	
09.06	Conduct needs analysis to identify and prioritize workflow requirements.	
09.07	Identify methods to monitor internal and external customer satisfaction and implement improvements.	
10.0	Interpret federal, state and local laws as they apply to health care facilities.  The student will be able to:	
10.01	Cite federal, state and local institutional requirements.	
10.02	List required standards and procedures for facility and staff.	
10.03	Identify mandatory requirements regarding environmental health and safety standards.	
10.04	Discuss the impact of legislative changes on health care facilities.	
11.0	Demonstrate knowledge of appropriate human resource management in healthcare.  The student will be able to:	
11.01	Prepare job descriptions.	
11.02	Explain the laws governing harassment, labor and employment.	
11.03	Illustrate employee satisfaction measurement and improvement techniques.	
11.04	Demonstrate the understanding of the legal aspects of human resource management. 	
11.05	Prepare policy and procedure manuals.	
11.06	Explain the components of an effective staff meeting.	
11.07	Identify recruitment and retention strategies. 	
11.08	Demonstrate key components of a performance evaluation. 	
11.09	Identify methods to assess and develop orientation and training programs for personnel. 	
12.0	Demonstrate knowledge of the economics involved in healthcare.  The student will be able to:	
12.01	Identify common methods, benefits and challenges of payment for healthcare services.	
12.02	Demonstrate knowledge of reimbursement systems within a health care.	
12.03	Identify billing and insurance terminology. 	
12.04	 Demonstrate understanding of the process of utilization review.	
12.05	Demonstrate knowledge of accounts receivable system that monitors and optimizes reimbursement.	
12.06	Demonstrate knowledge of third party reimbursements including Center for Medicare/Medicaid Services (CMS) rulings and precedence to other payers.	
12.07	Demonstrate basic knowledge of the procedures and purposes of medical documentation, medical billing and coding. 	
12.08	Demonstrate knowledge of the revenue cycle. 	
12.09	Explain government impacts to reimbursement (i.e., value-based payment models, government incentive programs, self-pay models, and HCAPS scores). 	
12.10	Identify volume and growth strategies for healthcare agencies. 	

Additional Information

Laboratory Activities

Laboratory investigations that include scientific inquiry, research, measurement, problem solving, emerging technologies, tools and equipment, as well as, experimental, quality, and safety procedures are an integral part of this career and technical program/course. Laboratory investigations benefit all students by developing an understanding of the complexity and ambiguity of empirical work, as well as the skills required to manage, operate, calibrate and troubleshoot equipment/tools used to make observations. Students understand measurement error; and have the skills to aggregate, interpret, and present the resulting data. Equipment and supplies should be provided to enhance hands-on experiences for students.

It is strongly recommended that hands-on practical experience be an integral part of the program. 

Special Notes

The curriculum content must include: courses in management, personnel relations and management, governmental standards, and regulation of health care administration in diverse health care settings.

The theory base is built upon supportive courses available to students in the community college setting.  Such courses shall include, but not be limited to, business communication, social science, business, mathematics, and computer application.

General Education Course Requirements for AS and AAS Degrees

State Board of Education Rule 6A-14.030(4), F.A.C., identifies 15 credit hours as the minimum amount of general education coursework required in the Associate of Science (AS) degree and the Associate of Applied Science (AAS) degree.  In addition, Rule 6A-14.0303, F.A.C., implements s. 1007.25, F.S., and requires students entering a technical education degree program in the 2022-2023 academic year, and thereafter, to complete at least one identified core course in each subject area as part of the general education course requirements (15 credit hours total) before a degree is awarded) The core subject areas include: 
•	Communication. 
•	Humanities.
•	Mathematics. 
•	Natural Sciences.
•	Social Sciences.

Career and Technical Student Organization (CTSO)

HOSA: Future Health Professionals is the co-curricular career and technical student organization providing leadership training and reinforcing specific career and technical skills. Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered.

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities to meet individual needs and ensure equal access. Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors. Accommodations received in postsecondary education may differ from those received in secondary education. Accommodations change the way the student is instructed. Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems. Documentation of the accommodations requested and provided should be maintained in a confidential file.

Certificate Programs

A College Credit Certificate consists of a program of instruction of less than sixty (60) credits of college-level courses, which is part of an AS or AAS degree program and prepares students for entry into employment (Rule 6A-14.030, F.A.C.).  This AS degree program includes the following College Credit Certificates:

Health Care Services Specialist (0351070102) – 27 credit hours

Standards for the above certificate programs are contained in separate curriculum frameworks.