Florida Department of Education
Curriculum Framework 

Program Title:	Air Cargo Management
Career Cluster:	Transportation, Distribution and Logistics

CCC	
CIP Number	0649010404	
Program Type	College Credit Certificate (CCC)	
Program Length	16 credit hours	
CTSO	SkillsUSA	
SOC Codes (all applicable) 	Please see the CIP to SOC Crosswalk located at the link below.	
CTE Program Resources 	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml	

Purpose

This certificate program is part of the Aviation Administration AS degree program (1649010403).  

A College Credit Certificate consists of a program of instruction of less than sixty (60) credits of college-level courses, which is part of an AS or AAS degree program and prepares students for entry into employment (Rule 6A-14.030, F.A.C.).

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Transportation, Distribution and Logistics career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Transportation, Distribution and Logistics career cluster. 

As part of the AS degree Aviation Administration, the purpose of this certificate program is to prepare students who are seeking employment in the aviation/airline/air cargo fields in a fast track.  Some of the students will able to obtain opportunities in airline fields, such as initial entry level jobs in air cargo and customer service as well as lower level management positions.  Others will find positions in supporting aviation entities, such as suppliers and service providers to air cargo airlines and government aviation agencies.

The content includes but is not limited to, customer service, human relations and employability skills, safe and efficient work practices, technical skills such air cargo documentation and terminology, records management, Federal Aviation Regulations, and air cargo processes and practices.

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Standards

After successfully completing this program, the student will be able to perform the following:

01.0	Demonstrate an understanding of basic aviation terminology and history.
02.0	Demonstrate an understanding of aviation operations practices, limitations, and procedures.
03.0	Demonstrate an understanding of aviation/airline marketing, customer service/sales, and reservations/ticketing.
04.0	Demonstrate an understanding of air cargo operations and procedures.
05.0	Demonstrate employability skills.

Florida Department of Education
Student Performance Standards

Program Title:	Air Cargo Management 
CIP Number:	0649010404
Program Length:	16 credit hours

This certificate program is part of the Aviation Administration AS degree program (1649010403).  At the completion of this program, the student will be able to:	
01.0	Demonstrate an understanding of basic aviation terminology and history.  The student will be able to:	
01.01	Explain the overall scope and breadth of the aviation industry including its impact on the economy.	
01.02	Distinguish the terms and vocabularies that are used in the aerospace and commercial aviation industry.	
01.03	Describe the history of technological, governmental, social, and economic developments of aviation.	
01.04	Explain the different types and categories of aircraft in use in the industry by distinguishing and identifying:  Various wide body, narrow body types and general aviation aircraft. 	
01.05	Demonstrate an understanding of the oversight role of the Federal Government and its effect on the aviation industry. 	
02.0	Demonstrate an understanding of aviation operations practices, limitations, and procedures.  The student will be able to:	
02.01	Demonstrate knowledge of aircraft systems as they apply to flight operations, including engines, fuel, electrical, hydraulics, pneumatics, flight controls and avionics. 	
02.02	Understand the various factors of aircraft performance, including takeoff, enroute and landing limitations and weight and balance.	
02.03	Demonstrate knowledge of the function of flight operations, including pilot hiring, training, standards, safety issues, security issues, FAA and TSA regulations, documentation requirements, operations specifications, operating within the ATC system, and crew scheduling as well as flight attendant and aircraft dispatcher requirements.	
02.04	Describe maintenance operations and their role and effect on flight operations.	
02.05	Demonstrate an understanding of the role of the flight operations professional in the economic and planning functions.	
02.06	Explain FAA requirements such as flight standards, types of certificates, training and record keeping, surveillance, and investigations, as well as the operator’s response and its relationship with the FAA. 	
02.07	Describe the role of the National Transportation Safety Board in accident investigation, NASA’s role in aviation safety reporting systems and research, and industry-specific safety reporting programs.	
02.08	Demonstrate knowledge of the application of information technology systems in flight operations as they relate to flight planning systems, flight management systems, satellite communication and navigation systems, weight and balance, maintenance monitoring, and management information systems.	
03.0	Demonstrate an understanding of aviation/airline marketing, customer service/sales, and reservations/ticketing.  The student will be able to:	
03.01	Explain the Marketing Concept and how it differs from the Product and Sales Concepts.	
03.02	Analyze the various environmental factors that affect aviation/airline marketing.	
03.03	Demonstrate an understanding of market demographics, segmentation, methods of market research and analysis, and pricing strategies.	
03.04	Analyze why a customer buys a particular product or service.	
03.05	Explain the advantages and disadvantages of the media available for aviation industry advertising and promotion.	
03.06	Describe the factors of delivering quality customer service, why companies lose customer, and how to salvage a bad customer experience.	
03.07	Explain the principles of reservations, ticketing, internet sales, e-ticketing, and travel agency functions. 	
04.0	Demonstrate an understanding of air cargo operations and procedures.  The student will be able to:	
04.01	Describe the importance of air cargo to the economy.	
04.02	Describe air cargo customers, freight forwarders, customs brokers, and how marketing is done in the air cargo industry.	
04.03	Explain the different classes of air cargo, and the required documentation of each.	
04.04	Describe and discuss cargo packaging and how cargo is loaded on an aircraft.	
04.05	Describe HAZMAT classification, labeling, packaging, shipping requirements, and related incident/accident procedures and required reports.	
04.06	Describe the security requirements for air cargo personnel, facilities, and aircraft.	
05.0	Demonstrate employability skills.  The student will be able to:	
05.01	Describe positions available and requirements for careers in aviation administration.	
05.02	Describe qualification and certification requirements for careers in aviation administration.	

Additional Information

Laboratory Activities

Laboratory investigations that include scientific inquiry, research, measurement, problem solving, emerging technologies, tools and equipment, as well as, experimental, quality, and safety procedures are an integral part of this career and technical program/course. Laboratory investigations benefit all students by developing an understanding of the complexity and ambiguity of empirical work, as well as the skills required to manage, operate, calibrate and troubleshoot equipment/tools used to make observations. Students understand measurement error; and have the skills to aggregate, interpret, and present the resulting data. Equipment and supplies should be provided to enhance hands-on experiences for students.

Career and Technical Student Organization (CTSO)

SkillsUSA is the co-curricular career and technical student organization for providing leadership training and reinforcing specific career and technical skills.  Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered.  

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities to meet individual needs and ensure equal access. Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors. Accommodations received in postsecondary education may differ from those received in secondary education. Accommodations change the way the student is instructed. Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems. Documentation of the accommodations requested and provided should be maintained in a confidential file.