Florida Department of Education
Curriculum Framework 

Program Title:	Office Support
Career Cluster:	Business Management and Administration

CCC	
CIP Number	0552020403	
Program Type	College Credit Certificate (CCC)	
Program Length	12 credit hours	
CTSO	PBL, BPA	
SOC Codes (all applicable) 	Please see the CIP to SOC Crosswalk located at the link below.	
CTE Program Resources 	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml	

Purpose

This certificate program is part of the Office Administration AS degree program (1552020401). 

A College Credit Certificate consists of a program of instruction of less than sixty (60) credits of college-level courses, which is part of an AS or AAS degree program and prepares students for entry into employment (Rule 6A-14.030, F.A.C.).

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Business Management and Administration career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Business Management and Administration career cluster. 

The content includes but is not limited to expediting and facilitating the maintenance and production of correspondence and records; telecommunication; maintaining an office budget; planning; preparing correspondence and resolutions; filing and maintaining documents; and assisting in the administration of policy.

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Standards

After successfully completing this program, the student will be able to perform the following:

Professional Skills
01.0	Demonstrate effective business communication skills. 
02.0	Prepare and use financial information. 
03.0	Manage business information using appropriate software. 
04.0	Demonstrate employability and workplace skills. 
05.0	Perform information processing activities. 

Florida Department of Education
Student Performance Standards

Program Title:	Office Support 
CIP Number:	0552020403
Program Length:	12 credit hours
SOC Code(s):		

This certificate program is part of the Office Administration AS degree program (1552020401).  At the completion of this program, the student will be able to:	
Professional Skills	
01.0	Demonstrate effective business communication skills.  The student will be able to:	
01.01	Demonstrate effective internal and external customer service skills.	
01.02	Demonstrate understanding of current communications technology.	
01.03	Select and employ appropriate communication concepts and strategies to enhance oral and written communication in the workplace.  Give, follow and interpret oral and written communications.	
01.04	Discuss the importance of using appropriate tone and professional demeanor in business communications (e-mails, social media, texting, correspondence, conference calls, and conversation).	
01.05	Compose business correspondence and related documents using correct spelling, grammar, punctuation and word choice.	
01.06	Prepare and use technology-enhanced materials to deliver an oral presentation.	
02.0	Prepare and use financial information.  The student will be able to:	
02.01	Perform business math operations.	
03.0	Manage business information using appropriate software.  The student will be able to:	
03.01	Identify formatting principles.	
03.02	Demonstrate proficiency using word processing, spreadsheet, presentation, database, e-mail/scheduling, and utility software applications.	
03.03	Produce business documents (letters, memorandums, and reports).	
03.04	Produce envelopes, labels, meeting minutes, tables, multi-page documents, numbered and bulleted lists, reports using footnotes and endnotes, and material from hand-written copy.	
03.05	Create and edit templates.	
03.06	Prepare and edit documents from rough draft copy using proofreaders’ marks.	
03.07	Identify and use appropriate software in a business environment.	
04.0	Demonstrate employability and workplace skills.  The student will be able to:	
04.01	Identify sources of employment opportunities.	
04.02	Complete a resume and a cover letter and prepare for electronic distribution.	
04.03	Identify and demonstrate professionalism, proper business etiquette and acceptable work habits.	
05.0	Perform information processing activities.  The student will be able to:	
05.01	Demonstrate ability to manage files electronically, including in the Cloud.	
05.02	Define differences between operating systems and software applications.	
05.03	Identify and understand terms commonly used in information technology.	
05.04	Identify business systems, equipment components, and electronic media.	
05.05	Create and edit documents from handwritten, dictated and typed material using current technology. 	
05.06	Input numeric data.	
05.07	Identify computer security issues.	
05.08	Demonstrate knowledge of the importance of continuing education and technology updates.	

Additional Information

Laboratory Activities

Laboratory investigations that include scientific inquiry, research, measurement, problem solving, emerging technologies, tools and equipment, as well as, experimental, quality, and safety procedures are an integral part of this career and technical program/course. Laboratory investigations benefit all students by developing an understanding of the complexity and ambiguity of empirical work, as well as the skills required to manage, operate, calibrate and troubleshoot equipment/tools used to make observations. Students understand measurement error; and have the skills to aggregate, interpret, and present the resulting data. Equipment and supplies should be provided to enhance hands-on experiences for students.

Career and Technical Student Organization (CTSO)

Phi Beta Lambda (PBL) and Business Professionals of America (BPA) are the co-curricular career and technical student organizations providing leadership training and reinforcing specific career and technical skills.  Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered.  

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities to meet individual needs and ensure equal access. Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors. Accommodations received in postsecondary education may differ from those received in secondary education. Accommodations change the way the student is instructed. Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems. Documentation of the accommodations requested and provided should be maintained in a confidential file.