Florida Department of Education
Curriculum Framework 

Program Title:	Medical Office Management
Career Cluster:	Business Management and Administration

CCC	
CIP Number	0551070500	
Program Type	College Credit Certificate (CCC)	
Program Length	34 credit hours	
CTSO	PBL, BPA	
SOC Codes (all applicable) 	Please see the CIP to SOC Crosswalk located at the link below.	
CTE Program Resources 	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml	

Purpose

This certificate program is part of the Medical Office Administration AS degree program (1551070500).   

A College Credit Certificate consists of a program of instruction of less than sixty (60) credits of college-level courses, which is part of an AS or AAS degree program and prepares students for entry into employment (Rule 6A-14.030, F.A.C.).

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Business Management and Administration career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Business Management and Administration career cluster. 

The content includes but is not limited to: communication and customer service skills; computer skills, medical records management; information technology and processing; legal and ethical issues; medical terminology; insurance claims and billing; and assisting in the administration of policy. 

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Standards

After successfully completing this program, the student will be able to perform the following:

01.0	Demonstrate effective communication skills. 
02.0	Perform medical office activities.  
03.0	Demonstrate proficiency in the use of medical office management software, word processing, spreadsheet, and other office software commonly used in a medical office. 
04.0	Practice effective Records Information Management (RIM) techniques. 
05.0	Perform ethical accounting practices.  
06.0	Demonstrate employability and workplace skills.  
10.0	Perform medical office management activities.  
11.0	Perform medical office insurance, billing and coding activities.  

Florida Department of Education
Student Performance Standards

Program Title:	Medical Office Management
CIP Number:	0551070500
Program Length:	34 credit hours	

This certificate program is part of the Medical Office Administration AS degree program (1551070500).  At the completion of this program, the student will be able to:	
01.0	Demonstrate effective communication skills. The student will be able to:	
01.01	Identify and use appropriate conferencing tools.	
01.02	Demonstrate effective internal and external customer service skills.	
01.03	Identify current communication technologies.	
01.04	Effectively utilize appropriate oral and written communication skills in diverse business settings.	
01.05	Demonstrate effective teamwork skills. 	
01.06	Demonstrate ability to manage conflict.	
01.07	Describe the importance of professionalism in business communications.	
01.08	Demonstrate effective listening skills.	
01.09	Compose correspondence and related documents and demonstrate correct spelling, grammar, punctuation and word choice.	
01.10	Research and interpret information retrieved from print and electronic resources.	
01.11	Research and compose a document containing statistical information.	
01.12	Demonstrate ability to communicate effectively with diverse populations.	
01.13	Determine preventive actions for medical office communication problems. 	
02.0	Perform medical office activities.  The student will be able to:	
02.01	Document medical correspondence and other medical information in a timely manner.	
02.02	Translate medical terms and abbreviations into the appropriate long form.	
02.03	Demonstrate appropriate spelling, grammar, punctuation, and word choice of medical terms.	
02.04	Identify inconsistencies, errors, and missing information within a medical report.	
02.05	Explain the importance of physician approval of health records.	
02.06	Practice patient confidentiality guidelines and legal documentation requirements.	
02.07	Enter medical reports into electronic health records systems.	
02.08	Use medical references and resource materials as needed. 	
02.09	Demonstrate a compliance with all federal and state health care regulations. 	
03.0	Demonstrate proficiency in the use of medical office management software, word processing, spreadsheet, and other office software commonly used in a medical office.  The student will be able to:	
03.01	Produce medical documents.	
03.02	Create and edit templates and forms for the medical office.	
03.03	Prepare scanned documents for transmission or storage.	
03.04	Prepare a document using mail merge and variable information.	
03.05	Use technology to access, research, analyze, and interpret medical information.	
03.06	Use appropriate software to create, maintain and manage documents and produce reports.	
03.07	Define differences between operating systems and software applications. 	
03.08	Discuss/Identify the importance of continuing education and technology updates. 	
04.0	Practice effective Records Information Management (RIM) techniques. The student will be able to:	
04.01	Index, code, sort, file, and cross-reference medical materials manually and electronically.	
04.02	Describe the process of an effective inventory of medical records.	
04.03	List and describe methods of protecting vital medical records.	
04.04	Identify the procedures of medical records forms control (i.e., retention, disposal, recovery).	
04.05	Compare and contrast the characteristics of centralized and decentralized filing systems.	
04.06	Identify procedures for confidentiality (i.e., HIPAA (Health Insurance Portability and Accountability Act)).	
04.07	Identify safety and security procedures for information transmittal.	
05.0	Perform ethical accounting practices.  The student will be able to:  	
05.01	Identify parameters and functions of a fiscal calendar.	
05.02	Prepare and analyze budgets.	
05.03	Describe procedures for processing payroll.	
05.04	Compare and contrast various payroll tax reports.	
05.05	Explain the steps in the accounting cycle.	
05.06	Demonstrate proficiency in cash control procedures.	
05.07	Use source documents to prepare and analyze transactions.	
05.08	Describe how to implement fraud controls.	
05.09	Describe how to classify expenses.	
06.0	Demonstrate employability and workplace skills.  The student will be able to: 	
06.01	Identify sources of employment opportunities.	
06.02	Describe the job search process.	
06.03	Create a resume and a cover letter.	
06.04	Complete a job application.	
06.05	Identify different types of job interviews and demonstrate effective job interview techniques for each.	
06.06	Identify pre- and post- interview strategies.	
06.07	Identify and demonstrate appropriate responses to feedback from supervisors.	
06.08	Identify and demonstrate professionalism, proper business etiquette and acceptable work habits.	
06.09	Identify organizational structure, chain of command, and importance of appropriate protocol.	
06.10	Identify methods for securing an employment reference.	
06.11	Identify career advancement opportunities and demonstrate effective networking behaviors.	
06.12	Identify stress management strategies and techniques.	
06.13	Identify and demonstrate positive interpersonal skills.	
06.14	Demonstrate ability to work effectively with diverse populations.	
06.15	Demonstrate ability to work as a team member.	
06.16	Describe confidentiality and privacy issues in the workplace.	
06.17	Describe the importance of customer service to an organization.	
06.18	Describe the importance of an employee’s ability to be flexible in the workplace.	
06.19	Demonstrate effective time management skills.	
10.0	Perform medical office management activities.  The student will be able to:	
10.01	Prepare managerial reports about production, personnel, equipment and operational costs.	
10.02	Compare and select vendors from whom to purchase supplies.	
10.03	Apply time management techniques to medical office schedules.	
10.04	Conduct an employment interview.	
10.05	Select items to include in a new employee’s orientation to the job.	
10.06	Review performance appraisals with employees, set goals, and recommend training.	
11.0	Perform medical office insurance, billing and coding activities.  The student will be able to:	
11.01	Determine the correct ICD (International Classification of Diseases) and CPT (Current Procedural Terminology) codes.	
11.02	Accurately complete billing documents.	
11.03	Compare and contrast different types of insurance providers.	
11.04	Prepare and process insurance claims.	
11.05	Describe and differentiate among the most common types of insurance claims filed by medical offices.	
11.06	Describe procedures for handling billing and insurance claims in medical offices.	
11.07	Define common terms and abbreviations used in insurance.	
11.08	Accurately complete insurance claim forms.	
11.09	Locate errors in returned insurance claim forms.	

Additional Information

Laboratory Activities

Laboratory investigations that include scientific inquiry, research, measurement, problem solving, emerging technologies, tools and equipment, as well as, experimental, quality, and safety procedures are an integral part of this career and technical program/course. Laboratory investigations benefit all students by developing an understanding of the complexity and ambiguity of empirical work, as well as the skills required to manage, operate, calibrate and troubleshoot equipment/tools used to make observations. Students understand measurement error; and have the skills to aggregate, interpret, and present the resulting data. Equipment and supplies should be provided to enhance hands-on experiences for students.

Career and Technical Student Organization (CTSO)

Phi Beta Lambda (PBL) and Business Professionals of America (BPA) are the co-curricular career and technical student organizations providing leadership training and reinforcing specific career and technical skills.  Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered.  

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities to meet individual needs and ensure equal access. Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors. Accommodations received in postsecondary education may differ from those received in secondary education. Accommodations change the way the student is instructed. Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems. Documentation of the accommodations requested and provided should be maintained in a confidential file.